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A Note: Emotional Intelligence and Performance of Solicitors

  • Journal of Insurance and Finance
  • 2004, 15(1), pp.97-119
  • Publisher : Korea Insurance Research Institute
  • Research Area : Social Science > Business Management

Oh Kiseok 1 우승찬 2

1초당대학교
2광주은행

Candidate

ABSTRACT

At the infant stage of this paper we performed a focused group interview with the persons working in the Korean insurance industry. Many persons said that the performance of a solicitor is closely related with his or her emotional intelligence. In this paper, we attempted to verify the opinion empirically. For the efficient study, we established the hypotheses associated with the emotional intelligence and the performance of solicitors based upon the theories about emotional intelligence and the opinion. The hypotheses were analyzed with the following procedures: measure selection, data collection, reliability test, factor analysis and regression analysis. According to the result of the analysis, among the many constituents of emotional intelligence, only the ability to identify other person's emotional state is statistically significant.

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