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A Study on Measuring the efficiency of Management Service in Industrial Complex by Using DEA

조영석 1

1한국산업단지공단

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ABSTRACT

The management service in industrial complex is considered to be one of important factors to raise the competitiveness of industry up and make the welfare of employees better. In this regards, management service can be understood as a special kinds of public service having a characteristics of nonrival consumption and nonexclusion. This paper aims to measure the efficiency of management service in industrial complex by using DEA. DEA is evaluated to be a relevant analysis tool to measure the efficiency in public service. This paper uses CCR Model and BCC Model in DEA to measure the efficiency of management service in which we can know the technical efficiency level among DMU(Decision Making Unit), pure technical efficiency, scale efficiency and so on. According to analysis result, the efficiency level marks low in both CCR model and BCC model. In case of CCR model, the efficiency score is 35.5 averagely and In BBC model the score 57.0. And in detail, Seoul Digital and Kwangju are evaluated as effective DMU in both Model. Therefore these effective DMUs can be peer group on which others ineffective DMU can refer in producing the management service. Behind the back, Ulsan, Yeosu, Deabul as ineffective DMU are necessary to be improved in doing management service. And Shiwha and Asan DMU is necessary to rearrange the scale of management service in that these units has scale of inefficiency. In case of ineffective DMU, we can consider job training, work process improvement, organization structure rearrangement as a relevant way to get the efficiency in management service up.

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