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@article{ART001940551},
author={김민석 and 박선영 and Kim Jungmee and JINHEE KIM and Jin-Hyuk Chung},
title={User’s Satisfaction and Quality of Service Using Quantitative Measures for Transit in Korea},
journal={The Korea Spatial Planning Review},
issn={1229-8638},
year={2014},
volume={83},
pages={3-15},
doi={10.15793/kspr.2014.83..001}

TY - JOUR
AU - 김민석
AU - 박선영
AU - Kim Jungmee
AU - JINHEE KIM
AU - Jin-Hyuk Chung
TI - User’s Satisfaction and Quality of Service Using Quantitative Measures for Transit in Korea
JO - The Korea Spatial Planning Review
PY - 2014
VL - 83
IS - null
PB - 국토연구원
SP - 3
EP - 15
SN - 1229-8638
AB - This study analyzes the user satisfaction of public transportation service. We analyzed the relationship between the indicators each user experienced and service by establishing the ordered logit model, in the five service items which are the headway, service fee, access time, driving accuracy, safe driving. The analysis result showed that the expected satisfaction users felt was different according to the mode, service, and region. This result is expected to be more accurate, as it used quantitative analysis to overcome the limitations of qualitative analysis, which was used in the surveys of public transportation satisfaction until now. If we compare the maximum of expected satisfaction by the users according to the service items to the achieved level, we can set the direction of policy to the relatively inferior service article. Thus, more effective service could be provided and the satisfaction of users is expected to consistently rise. Therefore, from now on, it is necessary to consider both quantitative/qualitative sides when doing the satisfaction surveys.
KW - Satisfaction;Quantitative Indicators;Ordered Logit Model;Level of Service
DO - 10.15793/kspr.2014.83..001
ER -

김민석, 박선영, Kim Jungmee, JINHEE KIM and Jin-Hyuk Chung. (2014). User’s Satisfaction and Quality of Service Using Quantitative Measures for Transit in Korea. The Korea Spatial Planning Review, 83, 3-15.

김민석, 박선영, Kim Jungmee, JINHEE KIM and Jin-Hyuk Chung. 2014, "User’s Satisfaction and Quality of Service Using Quantitative Measures for Transit in Korea", The Korea Spatial Planning Review, vol.83, pp.3-15. Available from: doi:10.15793/kspr.2014.83..001

김민석, 박선영, Kim Jungmee, JINHEE KIM, Jin-Hyuk Chung "User’s Satisfaction and Quality of Service Using Quantitative Measures for Transit in Korea" The Korea Spatial Planning Review 83 pp.3-15 (2014) : 3.

김민석, 박선영, Kim Jungmee, JINHEE KIM, Jin-Hyuk Chung. User’s Satisfaction and Quality of Service Using Quantitative Measures for Transit in Korea. 2014; 83 3-15. Available from: doi:10.15793/kspr.2014.83..001

김민석, 박선영, Kim Jungmee, JINHEE KIM and Jin-Hyuk Chung. "User’s Satisfaction and Quality of Service Using Quantitative Measures for Transit in Korea" The Korea Spatial Planning Review 83(2014) : 3-15.doi: 10.15793/kspr.2014.83..001

김민석; 박선영; Kim Jungmee; JINHEE KIM; Jin-Hyuk Chung. User’s Satisfaction and Quality of Service Using Quantitative Measures for Transit in Korea. The Korea Spatial Planning Review, 83, 3-15. doi: 10.15793/kspr.2014.83..001

김민석; 박선영; Kim Jungmee; JINHEE KIM; Jin-Hyuk Chung. User’s Satisfaction and Quality of Service Using Quantitative Measures for Transit in Korea. The Korea Spatial Planning Review. 2014; 83 3-15. doi: 10.15793/kspr.2014.83..001

김민석, 박선영, Kim Jungmee, JINHEE KIM, Jin-Hyuk Chung. User’s Satisfaction and Quality of Service Using Quantitative Measures for Transit in Korea. 2014; 83 3-15. Available from: doi:10.15793/kspr.2014.83..001

김민석, 박선영, Kim Jungmee, JINHEE KIM and Jin-Hyuk Chung. "User’s Satisfaction and Quality of Service Using Quantitative Measures for Transit in Korea" The Korea Spatial Planning Review 83(2014) : 3-15.doi: 10.15793/kspr.2014.83..001