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일선관료의 시간사용 분석: 동사무소 사회복지 전담공무원을 중심으로

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2009, 20(2), pp.1-27
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration

Im, Tobin 1 이현국 2

1서울대학교
2서울대학교

Accredited

ABSTRACT

This paper aims to examine the effectiveness of full-time social worker system in town offices in Seoul, Korea through time survey method. The time use survey shows clearly different results from the previous studies; social workers do not do overtime and spend little time in general administration. Even though social workers work more face to face with clients than other employees, their jobs consist of simple administrative chores that do not require the expertise knowledge such as accepting application forms for example. Among the service categories, time used for Minimum Income affair is the longest, and they spend much time also on general social welfare matters like seniors welfare. Regarding service process, they spend much less time in counseling and other kinds of expert related jobs. Based on these findings, we diagnose the problems in present social welfare system and suggest alternatives for solving those problems.

Citation status

* References for papers published after 2023 are currently being built.