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A Study of Performance Measurement on Volunteering Activity in Public Sector

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2010, 21(1), pp.173-198
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration

Hwang-Sun Kang 1 최은영 1

1건국대학교

Accredited

ABSTRACT

Volunteering activity is a newly emerging concept to be a non-physical resource of governmental activity. There have been lots of arguments related to the pros and cons on direct and aggressive government intervention with social problems. As a mediate choice between the two extreme debates, citizen volunteering activities have produced noticeable achievements dealing with complicated social problems. The Service American Act under the leadership of Obama administration is an ambitious challenge towards the blue ocean of the new resource. This study presents a model of determinants affecting effectiveness of volunteering activity based on literatures and cases. Underlying the model, a set of preliminary pool of evaluation indicators for the measurement of volunteering activities is delineated. For a framework of measurement indicator, the performance prism model is adopted utilizing its' multi-faceted lens through which to reflect various stakeholders' views in a package of measurement indicator. The new evaluation model is drawn as the result of structured interview test with 39 experts in charge with volunteering activity in two local governments in Seoul area.

Citation status

* References for papers published after 2023 are currently being built.