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The Amount of Information and the Level of Satisfaction among Users of Community Service Innovation: Focusing on Early Intervention Services for Children with ADHD

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2012, 23(1), pp.1-23
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration

Kim, Eunjeong 1

1계명대학교

Accredited

ABSTRACT

The focus of this study is the amount of information service users receive and their level of satisfaction with the services. The study analyzes the Community Service Innovation program (CSI) (funded by the Ministry of Health and Welfare) for “early intervention services for the children with ADHD” in Daegu. Most CSIs are designed and run by local government and the service users are bestowed the E-voucher card enabling them to choose a service provider. This study assesses the role of information when users select service providers, and how the amount of information influence the level of user satisfaction. In order to achieve the study goals, the sample, which yielded 363 responses, was drawn from customer lists of service organizations in Daegu. Data were gathered through the questionnaire and analyzed using descriptive statistics, T-tests, one-way ANOVA, and multiple regression analyses. The research findings reveal the level of satisfaction to be relatively high (4.4 out of 5), while the average amount of information that users received was 5.5 out of 6. Most users received information on service content, price, and how to change the schedule, but over 10% of users did not receive information on how to solve problems, how to stop receiving the service, or how to find another service provider. Most importantly, the amount of information has a significant impact on the level of satisfaction, even after controlling for the characteristics of children, family, and service utilization factors.

Citation status

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