2012, Vol.23, No.1

Korean Society and Public Administration 2023 KCI Impact Factor : 1.89

pISSN : 1225-8652
https://journal.kci.go.kr/kspa

The focus of this study is the amount of information service users receive and their level of satisfaction with the services. The study analyzes the Community Service Innovation program (CSI) (funded by the Ministry of Health and Welfare) for “early intervention services for the children with ADHD” in Daegu. Most CSIs are designed and run by local government and the service users are bestowed the E-voucher card enabling them to choose a service provider. This study assesses the role of information when users select service providers, and how the amount of information influence the level of user satisfaction. In order to achieve the study goals, the sample, which yielded 363 responses, was drawn from customer lists of service organizations in Daegu. Data were gathered through the questionnaire and analyzed using descriptive statistics, T-tests, one-way ANOVA, and multiple regression analyses. The research findings reveal the level of satisfaction to be relatively high (4.4 out of 5), while the average amount of information that users received was 5.5 out of 6. Most users received information on service content, price, and how to change the schedule, but over 10% of users did not receive information on how to solve problems, how to stop receiving the service, or how to find another service provider. Most importantly, the amount of information has a significant impact on the level of satisfaction, even after controlling for the characteristics of children, family, and service utilization factors.

The social enterprise support system in Korea has some problems in terms of sustainability because it is mainly operated by government rather than the private sector. For example the government currently provides a percentage of indirect labor costs, but this is a time-limited subsidy. On the other hand, in Japan, the government introduced tax deductions for donations to non-profit organizations in 2012. The purpose of this study is to compare social enterprise funding policies in Korea and Japan and to derive significant implications for the improvement of social enterprise. The implications of the Japanese case are that transparency and disclosure of information are most conducive to gathering donations, and tax deductible donations can improve private sector support for social enterprise. In Korea, tax deductions for donations could similarly improve social enterprise support, not only from government, but also from the private sector.

This study focuses on the fairness of public support for the arts. It is widely claimed that public support for the arts is unfair and that the system requires thorough reexamination. A problem however it that even though the support system is viewed negatively by many, there is no clear definition of fairness in the public realm. This study argues that the issue of fairness may be differently understood depending upon a person’s position in relation to the support. For example, artists might harbor positive or negative opinions depending on their chances of receiving support. However, non-artists who work in the arts area as staff are more likely to have positive opinions because they have knowledge about the support system and its evaluation process. The survey reveals that recipients of public support in the arts evaluate the fairness of the support system differently, and attach different meanings to the support system. As a result, the study proposes that a differentiated approach is required in efforts to enhance fairness in public support for the arts, as there is a need to deal with each recipient group separately.