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A Study on the Impact of Member Satisfaction for the Effectiveness of the Performance Management System

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2013, 24(3), pp.55-75
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration

Choi, Seong Rak 1 Byul Jeon 2 Jeong, Yeon-Baek 2

1동양미래대학교
2서울대학교

Accredited

ABSTRACT

The government has introduced a performance management system for enhancing organizational performance. In developing this system, there is a possibility that the views of public officials were not fully considered. This is significant, as it is public officials who administer the performance management system, and if they are not satisfied with the arrangements, then this could hinder efforts to improve the effectiveness of the system. This study therefore examines the extent of employee satisfaction with performance management structures through a survey of public officials with responsibility for performance management. The analysis reveals that employee satisfaction is a primary factor for the effective operation of the performance management system. As such, it is necessary to consider this variable at the implementation stage. Failure to do so may negate the potential positive impacts of the system.

Citation status

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