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A Evaluative Study of Social Welfare Informatization Program in Korea, Focusing on the ‘Haengbok-eUm’

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2016, 26(4), pp.245-264
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration

Yoon-Shik Lee 1 Seo, Young-Bin 1 전지현 2

1숭실대학교
2숭실대학교 박사과정

Accredited

ABSTRACT

This study aims to draw out the implications of improving social welfare information systems and social welfare informatization areas by evaluating ‘Haengbok-eUm’, which is the information system of local governments. To this end, evaluative criteria have been formulated through the analysis of ‘Haengbok-eUm’ program goals, such as increased precision in the selection of welfare recipients, offering individual customized service, and identifying blind spots in the social welfare system. These evaluative criteria, which help to enhance accuracy and validity in the measurement of program effects are then used to analyze the empirical data. The results show that precision of recipient selection has increased, but that individual customized service has not been offered, and that there has been only limited success in identifying blind spots in the social welfare system. These findings demonstrate that the goals of the ‘Haengbok-eUm’ informatization program have not been completely achieved. While it is clear that welfare informatization including integration of social welfare information is needed to offer better services, tools for developing individual customized service are also required, and most importantly, more efforts must be made to discover blind spots in the social welfare system, such as the holes in the social service system. This study is one of the first pieces of research based upon empirical data to attempt an objective and valid assessment of the ‘Haengbok-eUm’ program by using an evaluative design. It is suggested that multi-year analysis of program effects offers a more precise approach which can remedy the shortcomings of the one-time point before and after design.

Citation status

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