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Grounded Theoretic Approach to the Experience of Public Sector Social Workers: What is the Problem?

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2017, 28(1), pp.1-29
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration

Sung Geun Kim 1

1한국행정연구원

Accredited

ABSTRACT

A lot of studies have been done on the severe workload of public social workers, and many policies are initiated to ameliorate the problem. However, relatively few information has been disseminated on what exactly the burden means to the social workers themselves, other than the quantitative aspect of their job. By an analysis based on the grounded theory, I try to describe how the social workers perceive their work and how they relate the perception to different aspects of their job environment. It turns out that the public social workers in Seoul area see both the interaction between them and the clients and between them and other colleagues holding general administrative duties as an important source of job burden. On the other hand, I find that the workers in area other than Seoul think that there is a fundamental difference between them and people in general administration, and it is not well acknowledged. Both of the findings suggest that in order to make a more effective policy intervention, it is required to make a more qualitative change in the social service administration, specifically in the way the interaction between the workers and clients, or their colleagues, should take place

Citation status

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