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Organization Change Management for Successful Government Reorganization: The Moderating Roles of Organizational Trust

  • Korean Society and Public Administration
  • Abbr : KSPA
  • 2017, 28(2), pp.145-169
  • Publisher : Seoul Association For Public Administration
  • Research Area : Social Science > Public Administration

Son Sun Hwa 1 Yong Suk Jang 1

1연세대학교

Accredited

ABSTRACT

This study examines the impact of organizational change management on organizational effectiveness after government reorganization. In addition, we aim to identify the implications for management of effective organizational restructuring by empirically analyzing the moderating effects of organizational trust. The Lee Myung-bak administration introduced organizational restructuring, but public officials rated these organizational reforms as relatively ineffective and struggled to achieve the administrative goal of organizational restructuring. Previous studies of governmental reorganization have rarely examined effective reorganization empirically or recognized government officials as direct stake-holders in reorganization. We analyzed the factors affecting the perception of the effectiveness of government reorganization based on the moderating effects of organizational change capacity and organizational trust. We found that change-oriented culture, organizational change learning, and organizational change capacity had significant impacts on organizational reorganization effectiveness, but organizational change learning only had a significant influence when organizational trust was moderated. In other words, in the situation of higher levels of organizational trust, reorganization led to more positive perceptions of the effectiveness of organizational reorganization. However, in the case of low organizational trust, our findings suggest that organizational change learning should be managed and supported before reorganization occurs. These findings contribute to our understanding of preliminary change management for reorganization, and have wide applications in both governmental organizations and many public organizations.

Citation status

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