Korean Society and Public Administration 2023 KCI Impact Factor : 1.89
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pISSN : 1225-8652
- https://journal.kci.go.kr/kspa
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Public Service Motivation and Organizational Citizenship Behavior: Focusing on Moderating Effects of Bureaucratic Organizational Characteristics
- Korean Society and Public Administration
- Abbr : KSPA
- 2019, 29(4), pp.151-175
- Publisher : Seoul Association For Public Administration
- Research Area : Social Science > Public Administration
KUKKYOUNG MOON 1, Jae Young Lim 2
1인하대학교
2서울대학교
Accredited
ABSTRACT
Motivations of individuals within an organization can vary, depending on circumstances facing them. But most studies on public service motivation have focused only on its direct effects. But doing so without considering diverse organizational contingencies may lead to an faulty analysis.
This articles studies not only direct effects of public service motivation on organizational citizenship behavior, but also moderating effects of organizational characteristics on the relationship between public service motivation and organizational citizenship behavior. Among organizational characteristics, the study choose centralization and formalization as those moderating variables and rely on the self-determination theory to explain the logic behind the moderation. Empirical results show that public service motivation has positive relationship with organizational citizenship behavior. The results also demonstrate that the greater centralization and formalization becomes, the less impact public service motivation has on organizational citizenship behavior.
The results imply that, to strengthen public service motivation of individuals within an organization, top-level managers need to give more discretions to rank-and-file employees and to avoid excessive formalization of rules and procedures.
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