@article{ART000898628},
author={Oh, Dong-Geun},
title={Complaining Intentions and Its Antecedents of Academic Library Users},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2002},
volume={33},
number={4},
pages={null-null}
TY - JOUR
AU - Oh, Dong-Geun
TI - Complaining Intentions and Its Antecedents of Academic Library Users
JO - Journal of Korean Library and Information Science Society
PY - 2002
VL - 33
IS - 4
PB - Korean Library And Information Science Society
SP - null
EP - null
SN - 2466-2542
AB - This study is to investigate extensively the complaint responses of the academic library users, with a special regard to those in Daegu Metropolitan City and in Kyungpook Province. It selects and analyzes empirically some of the antecedents of the complaining intentions including perceived severity of dissatisfaction, perception of free use, attitude toward complaining, cost of the complaining, likelihood of success, product/service importance, external attributions and loyalty; and complaint intentions including exit intention, voice(redress seeking) intention, negative word-of-mouth intention and third party complaints intention, of the academic library users, based on the theoretical backgrounds. Final data through questionnaires are obtained from 582 unsatisfied academic library users in 5 universities in those areas, 542 of them analysed with SPSS 11.0 for Windows.
KW - Academic Library Users; Consumer Complaining Intentions; Library and Information Center Management - Marketing; User Study
DO -
UR -
ER -
Oh, Dong-Geun. (2002). Complaining Intentions and Its Antecedents of Academic Library Users. Journal of Korean Library and Information Science Society, 33(4), null-null.
Oh, Dong-Geun. 2002, "Complaining Intentions and Its Antecedents of Academic Library Users", Journal of Korean Library and Information Science Society, vol.33, no.4 pp.null-null.
Oh, Dong-Geun "Complaining Intentions and Its Antecedents of Academic Library Users" Journal of Korean Library and Information Science Society 33.4 pp.null-null (2002) : null.
Oh, Dong-Geun. Complaining Intentions and Its Antecedents of Academic Library Users. 2002; 33(4), null-null.
Oh, Dong-Geun. "Complaining Intentions and Its Antecedents of Academic Library Users" Journal of Korean Library and Information Science Society 33, no.4 (2002) : null-null.
Oh, Dong-Geun. Complaining Intentions and Its Antecedents of Academic Library Users. Journal of Korean Library and Information Science Society, 33(4), null-null.
Oh, Dong-Geun. Complaining Intentions and Its Antecedents of Academic Library Users. Journal of Korean Library and Information Science Society. 2002; 33(4) null-null.
Oh, Dong-Geun. Complaining Intentions and Its Antecedents of Academic Library Users. 2002; 33(4), null-null.
Oh, Dong-Geun. "Complaining Intentions and Its Antecedents of Academic Library Users" Journal of Korean Library and Information Science Society 33, no.4 (2002) : null-null.
