Journal of Korean Library and Information Science Society 2023 KCI Impact Factor : 1.02
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pISSN : 2466-2542
- https://journal.kci.go.kr/liss
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A Review of Studies on the Quality Evaluation of Library Information Service
- Journal of Korean Library and Information Science Society
- Abbr : JKLISS
- 2005, 36(2), pp.93-120
- Publisher : Korean Library And Information Science Society
- Research Area : Interdisciplinary Studies > Library and Information Science
1전남대학교
Accredited
ABSTRACT
The purpose of this study was to delve into literature of library service quality, including recent studies on the same theme, and to suggest what types of major issues there were and what should be studied in the future. Specifically, the concept and characteristics of service quality, service quality models, service determinants(outcome variable), user satisfaction and e-service were discussed. Articles on the quality of information service, like library-related LibQual, were examined, and it's attempted to make a comprehensive review of studies on service quality and to introduce major international studies on same issues. Finally, what future research efforts should focus on in each field was presented.
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