@article{ART001089306},
author={you yang keun},
title={A Study on the Efficent Propulsion Customer Relationship Management System for Library},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2004},
volume={35},
number={3},
pages={251-270}
TY - JOUR
AU - you yang keun
TI - A Study on the Efficent Propulsion Customer Relationship Management System for Library
JO - Journal of Korean Library and Information Science Society
PY - 2004
VL - 35
IS - 3
PB - Korean Library And Information Science Society
SP - 251
EP - 270
SN - 2466-2542
AB - 251 -The purpose of this study is to introduce a customer relationship management(CRM) for more user satisfied information service through the relationship between an user-centered library management and library customers. The characteristics of library customer information needs and a general CRM system design are introduced. The result shows a plan for library CRM system. It is included a conceptual modeling design for the CRM system, a data dictionary, and event class.
KW - CRM;library marketing;library evaluation;information service;library user system
DO -
UR -
ER -
you yang keun. (2004). A Study on the Efficent Propulsion Customer Relationship Management System for Library. Journal of Korean Library and Information Science Society, 35(3), 251-270.
you yang keun. 2004, "A Study on the Efficent Propulsion Customer Relationship Management System for Library", Journal of Korean Library and Information Science Society, vol.35, no.3 pp.251-270.
you yang keun "A Study on the Efficent Propulsion Customer Relationship Management System for Library" Journal of Korean Library and Information Science Society 35.3 pp.251-270 (2004) : 251.
you yang keun. A Study on the Efficent Propulsion Customer Relationship Management System for Library. 2004; 35(3), 251-270.
you yang keun. "A Study on the Efficent Propulsion Customer Relationship Management System for Library" Journal of Korean Library and Information Science Society 35, no.3 (2004) : 251-270.
you yang keun. A Study on the Efficent Propulsion Customer Relationship Management System for Library. Journal of Korean Library and Information Science Society, 35(3), 251-270.
you yang keun. A Study on the Efficent Propulsion Customer Relationship Management System for Library. Journal of Korean Library and Information Science Society. 2004; 35(3) 251-270.
you yang keun. A Study on the Efficent Propulsion Customer Relationship Management System for Library. 2004; 35(3), 251-270.
you yang keun. "A Study on the Efficent Propulsion Customer Relationship Management System for Library" Journal of Korean Library and Information Science Society 35, no.3 (2004) : 251-270.
