본문 바로가기
  • Home

A Study on the Efficent Propulsion Customer Relationship Management System for Library

  • Journal of Korean Library and Information Science Society
  • Abbr : JKLISS
  • 2004, 35(3), pp.251-270
  • Publisher : Korean Library And Information Science Society
  • Research Area : Interdisciplinary Studies > Library and Information Science

you yang keun 1

1강남대학교

Accredited

ABSTRACT

251 -The purpose of this study is to introduce a customer relationship management(CRM) for more user satisfied information service through the relationship between an user-centered library management and library customers. The characteristics of library customer information needs and a general CRM system design are introduced. The result shows a plan for library CRM system. It is included a conceptual modeling design for the CRM system, a data dictionary, and event class.

Citation status

* References for papers published after 2022 are currently being built.