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A Study of the Public Library Evaluation Index for Customer Satisfaction

  • Journal of Korean Library and Information Science Society
  • Abbr : JKLISS
  • 2004, 35(3), pp.321-339
  • Publisher : Korean Library And Information Science Society
  • Research Area : Interdisciplinary Studies > Library and Information Science

유병장 1

1숭의여자대학

Accredited

ABSTRACT

The basis of public libraries as a service organization dependes on the customer's needs and expectation. Recently, public libraries have faced an existence crisis attacked from the development of Internet and the various cultural programs of other organizations. Thus, public libraries required continuos effort in order to get the existence necessity from community and customers. This paper investigates and compares with the Public Service Charter provided a customer oriented public service, public library evaluation indexes by the Ministry of Culture & Tourism and Gyeonggi Province, and a public satisfaction survey by Seoul Metropolitan. Thus this paper can provide the basis materials for future public library evaluation.

Citation status

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