@article{ART001089307},
author={유병장},
title={A Study of the Public Library Evaluation Index for Customer Satisfaction},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2004},
volume={35},
number={3},
pages={321-339}
TY - JOUR
AU - 유병장
TI - A Study of the Public Library Evaluation Index for Customer Satisfaction
JO - Journal of Korean Library and Information Science Society
PY - 2004
VL - 35
IS - 3
PB - Korean Library And Information Science Society
SP - 321
EP - 339
SN - 2466-2542
AB - The basis of public libraries as a service organization dependes on the customer's needs and expectation. Recently, public libraries have faced an existence crisis attacked from the development of Internet and the various cultural programs of other organizations. Thus, public libraries required continuos effort in order to get the existence necessity from community and customers. This paper investigates and compares with the Public Service Charter provided a customer oriented public service, public library evaluation indexes by the Ministry of Culture & Tourism and Gyeonggi Province, and a public satisfaction survey by Seoul Metropolitan. Thus this paper can provide the basis materials for future public library evaluation.
KW - library service;public library;public library evaluation;evaluation index;Public Service Charter
DO -
UR -
ER -
유병장. (2004). A Study of the Public Library Evaluation Index for Customer Satisfaction. Journal of Korean Library and Information Science Society, 35(3), 321-339.
유병장. 2004, "A Study of the Public Library Evaluation Index for Customer Satisfaction", Journal of Korean Library and Information Science Society, vol.35, no.3 pp.321-339.
유병장 "A Study of the Public Library Evaluation Index for Customer Satisfaction" Journal of Korean Library and Information Science Society 35.3 pp.321-339 (2004) : 321.
유병장. A Study of the Public Library Evaluation Index for Customer Satisfaction. 2004; 35(3), 321-339.
유병장. "A Study of the Public Library Evaluation Index for Customer Satisfaction" Journal of Korean Library and Information Science Society 35, no.3 (2004) : 321-339.
유병장. A Study of the Public Library Evaluation Index for Customer Satisfaction. Journal of Korean Library and Information Science Society, 35(3), 321-339.
유병장. A Study of the Public Library Evaluation Index for Customer Satisfaction. Journal of Korean Library and Information Science Society. 2004; 35(3) 321-339.
유병장. A Study of the Public Library Evaluation Index for Customer Satisfaction. 2004; 35(3), 321-339.
유병장. "A Study of the Public Library Evaluation Index for Customer Satisfaction" Journal of Korean Library and Information Science Society 35, no.3 (2004) : 321-339.
