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A Study of Collaborative Online Knowledge-Information Service Management: A Plan for Improving the <Ask Librarian> Service

Kwang-Hun Jung 1 Kim Youseung ORD ID 2

1중앙대학교 기록관리학대학원
2중앙대학교

Accredited

ABSTRACT

To deal with a new environment of information technologies in the 21 Century, many libraries around the world have made great efforts to develop online knowledge-information services. In Korea, the National Library initiated an online knowledge-information services, <Ask Librarian> in 2008. Through case studies and practical tests of online knowledge-information services, this article discusses plans for developing <Ask Librarian>. The article explores definitions and types of online knowledge-information services, and analyzes online knowledge-information services in Denmark, Sweden, Finland, and Korea. Futhermore, practical reviews on the four services are conducted through ‘question-answer' tests. As a result, the article discusses present and future tasks for improving <Ask Librarian>.

Citation status

* References for papers published after 2022 are currently being built.