Development of Service Quality Measurement Model and Index for Digital Libraries (디지털도서관의 서비스 품질 측정모형과 지표 개발)

Jae-Young Hwang (황재영); Eung-Bong Lee (이응봉)

doi:10.16981/kliss.41.1.201003.121

Development of Service Quality Measurement Model and Index for Digital Libraries

Journal of Korean Library and Information Science Society
Abbr : JKLISS
2010, 41(1), pp.121-147
DOI : 10.16981/kliss.41.1.201003.121
Publisher : Korean Library And Information Science Society
Research Area : Interdisciplinary Studies > Library and Information Science

Jae-Young Hwang ¹, Eung-Bong Lee ²

¹국방과학연구소
²충남대학교

Accredited

ABSTRACT

The purpose of this study is to develop and prove service quality measurement model and indicators which are able to measure objectively service quality of digital libraries in Korea. Literature review and Delphi survey are used to investigate service quality dimensions. User perceived service quality performance was measured to validate DL-SQI model with three digital libraries. Finally DL-SQI(Digital Library-Service Quality Index) model was developed which is composed of four primary dimensions. The survey results reveal that reliability coefficient is 0.8 which means high reliability of survey and it suggests that DL-SQI model based on the above dimensions is proved through confirmatory factor analysis.

KEYWORDS

Digital Libraries, Service Quality Measurement Model, Service Quality Measurement Index, DL-SQI Model

Citation status

* References for papers published after 2023 are currently being built.

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Journal of Korean Library and Information Science Society 2023 KCI Impact Factor : 1.02

Development of Service Quality Measurement Model and Index for Digital Libraries

ABSTRACT

KEYWORDS

Citation status

* References for papers published after 2023 are currently being built.

Journal of Korean Library and Information Science Society 2023 KCI Impact Factor : 1.02

Development of Service Quality Measurement Model and Index for Digital Libraries

ABSTRACT

KEYWORDS

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REFERENCES (36) * References for papers published after 2023 are currently being built.

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* References for papers published after 2023 are currently being built.