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Development of Service Quality Measurement Model and Index for Digital Libraries

Jae-Young Hwang 1 Eung-Bong Lee 2

1국방과학연구소
2충남대학교

Accredited

ABSTRACT

The purpose of this study is to develop and prove service quality measurement model and indicators which are able to measure objectively service quality of digital libraries in Korea. Literature review and Delphi survey are used to investigate service quality dimensions. User perceived service quality performance was measured to validate DL-SQI model with three digital libraries. Finally DL-SQI(Digital Library-Service Quality Index) model was developed which is composed of four primary dimensions. The survey results reveal that reliability coefficient is 0.8 which means high reliability of survey and it suggests that DL-SQI model based on the above dimensions is proved through confirmatory factor analysis.

Citation status

* References for papers published after 2022 are currently being built.