@article{ART001456839},
author={Oh, Dong-Geun and Hyun Yang Cho and Choi, Seong-yeol and Ji-suk Yeo},
title={An Analysis on the Structural Equation Model for Customer Satisfaction of Information Commons in Digital Library of the National Library of Korea},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2010},
volume={41},
number={2},
pages={171-187},
doi={10.16981/kliss.41.2.201006.171}
TY - JOUR
AU - Oh, Dong-Geun
AU - Hyun Yang Cho
AU - Choi, Seong-yeol
AU - Ji-suk Yeo
TI - An Analysis on the Structural Equation Model for Customer Satisfaction of Information Commons in Digital Library of the National Library of Korea
JO - Journal of Korean Library and Information Science Society
PY - 2010
VL - 41
IS - 2
PB - Korean Library And Information Science Society
SP - 171
EP - 187
SN - 2466-2542
AB - This study tries to develop and testify the structural equation model(SEM) for customer satisfaction of information commons in digital library(NDL) of the National Library of Korea and to calculate library customer satisfaction index (LCSI) based both on customers' perceptions and the staff members' expectations. It also compares the customers' perceptions with the staff members' expectations about service quality, satisfaction, and loyalty. Full mediation model is better fit than partial mediation model for this study, and it is proved that this model can be used for both groups. This study calculate LCSI for the information commons as 75.69. The comparison the customers' perceptions with the staff members' expectations shows that all of the figures of the former are higher than those of the latter.
KW - Customer Satisfaction-Digital Library of National Library of Korea;Customer Quality-Digital Library of National Library of Korea;NDL-Customer Satisfaction;Information Commons-Customer Satisfaction;LCSI;Structural Equation Model
DO - 10.16981/kliss.41.2.201006.171
ER -
Oh, Dong-Geun, Hyun Yang Cho, Choi, Seong-yeol and Ji-suk Yeo. (2010). An Analysis on the Structural Equation Model for Customer Satisfaction of Information Commons in Digital Library of the National Library of Korea. Journal of Korean Library and Information Science Society, 41(2), 171-187.
Oh, Dong-Geun, Hyun Yang Cho, Choi, Seong-yeol and Ji-suk Yeo. 2010, "An Analysis on the Structural Equation Model for Customer Satisfaction of Information Commons in Digital Library of the National Library of Korea", Journal of Korean Library and Information Science Society, vol.41, no.2 pp.171-187. Available from: doi:10.16981/kliss.41.2.201006.171
Oh, Dong-Geun, Hyun Yang Cho, Choi, Seong-yeol, Ji-suk Yeo "An Analysis on the Structural Equation Model for Customer Satisfaction of Information Commons in Digital Library of the National Library of Korea" Journal of Korean Library and Information Science Society 41.2 pp.171-187 (2010) : 171.
Oh, Dong-Geun, Hyun Yang Cho, Choi, Seong-yeol, Ji-suk Yeo. An Analysis on the Structural Equation Model for Customer Satisfaction of Information Commons in Digital Library of the National Library of Korea. 2010; 41(2), 171-187. Available from: doi:10.16981/kliss.41.2.201006.171
Oh, Dong-Geun, Hyun Yang Cho, Choi, Seong-yeol and Ji-suk Yeo. "An Analysis on the Structural Equation Model for Customer Satisfaction of Information Commons in Digital Library of the National Library of Korea" Journal of Korean Library and Information Science Society 41, no.2 (2010) : 171-187.doi: 10.16981/kliss.41.2.201006.171
Oh, Dong-Geun; Hyun Yang Cho; Choi, Seong-yeol; Ji-suk Yeo. An Analysis on the Structural Equation Model for Customer Satisfaction of Information Commons in Digital Library of the National Library of Korea. Journal of Korean Library and Information Science Society, 41(2), 171-187. doi: 10.16981/kliss.41.2.201006.171
Oh, Dong-Geun; Hyun Yang Cho; Choi, Seong-yeol; Ji-suk Yeo. An Analysis on the Structural Equation Model for Customer Satisfaction of Information Commons in Digital Library of the National Library of Korea. Journal of Korean Library and Information Science Society. 2010; 41(2) 171-187. doi: 10.16981/kliss.41.2.201006.171
Oh, Dong-Geun, Hyun Yang Cho, Choi, Seong-yeol, Ji-suk Yeo. An Analysis on the Structural Equation Model for Customer Satisfaction of Information Commons in Digital Library of the National Library of Korea. 2010; 41(2), 171-187. Available from: doi:10.16981/kliss.41.2.201006.171
Oh, Dong-Geun, Hyun Yang Cho, Choi, Seong-yeol and Ji-suk Yeo. "An Analysis on the Structural Equation Model for Customer Satisfaction of Information Commons in Digital Library of the National Library of Korea" Journal of Korean Library and Information Science Society 41, no.2 (2010) : 171-187.doi: 10.16981/kliss.41.2.201006.171
