@article{ART001888249},
author={Dukran Park and SakongBokhee},
title={A Study on the User Participatory Communication Tools of National Archives Websites},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2014},
volume={45},
number={2},
pages={261-281},
doi={10.16981/kliss.45.2.201406.261}
TY - JOUR
AU - Dukran Park
AU - SakongBokhee
TI - A Study on the User Participatory Communication Tools of National Archives Websites
JO - Journal of Korean Library and Information Science Society
PY - 2014
VL - 45
IS - 2
PB - Korean Library And Information Science Society
SP - 261
EP - 281
SN - 2466-2542
AB - In light of the recent advancement in networking and information technology, the direct information request through website has increasingly proven to be the preferred means over visiting physical archives. Thus, the proper utilization of a communication tool capable of sufficiently capturing user feedback and requests is an absolute necessity. This paper examines the availability and utilization of alternative user participatory communication tools in government websites with particular focus on the archives in South Korea, the United States, the United Kingdom, Canada, China, and Japan. In assessing the use of alternative user participatory communication tools in these archives, we examined the availability of communication mediums other than the online forums, email, and telephone with particular focus on social media tools that may offer a degree of familiarity for the user. Our research indicates that the most frequently utilized social media tool is Facebook while the archive offering the greatest variety of alternative user participatory communication tools was the United States archive.
KW - Social media;Social network;User participatory communication tools;Web 2.0;Archives website
DO - 10.16981/kliss.45.2.201406.261
ER -
Dukran Park and SakongBokhee. (2014). A Study on the User Participatory Communication Tools of National Archives Websites. Journal of Korean Library and Information Science Society, 45(2), 261-281.
Dukran Park and SakongBokhee. 2014, "A Study on the User Participatory Communication Tools of National Archives Websites", Journal of Korean Library and Information Science Society, vol.45, no.2 pp.261-281. Available from: doi:10.16981/kliss.45.2.201406.261
Dukran Park, SakongBokhee "A Study on the User Participatory Communication Tools of National Archives Websites" Journal of Korean Library and Information Science Society 45.2 pp.261-281 (2014) : 261.
Dukran Park, SakongBokhee. A Study on the User Participatory Communication Tools of National Archives Websites. 2014; 45(2), 261-281. Available from: doi:10.16981/kliss.45.2.201406.261
Dukran Park and SakongBokhee. "A Study on the User Participatory Communication Tools of National Archives Websites" Journal of Korean Library and Information Science Society 45, no.2 (2014) : 261-281.doi: 10.16981/kliss.45.2.201406.261
Dukran Park; SakongBokhee. A Study on the User Participatory Communication Tools of National Archives Websites. Journal of Korean Library and Information Science Society, 45(2), 261-281. doi: 10.16981/kliss.45.2.201406.261
Dukran Park; SakongBokhee. A Study on the User Participatory Communication Tools of National Archives Websites. Journal of Korean Library and Information Science Society. 2014; 45(2) 261-281. doi: 10.16981/kliss.45.2.201406.261
Dukran Park, SakongBokhee. A Study on the User Participatory Communication Tools of National Archives Websites. 2014; 45(2), 261-281. Available from: doi:10.16981/kliss.45.2.201406.261
Dukran Park and SakongBokhee. "A Study on the User Participatory Communication Tools of National Archives Websites" Journal of Korean Library and Information Science Society 45, no.2 (2014) : 261-281.doi: 10.16981/kliss.45.2.201406.261
