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@article{ART002150162},
author={이선희 and Wan Jong Kim},
title={Impact of Science and Technology Information Service Quality Satisfaction and Perceived Importance on User Loyalty},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2016},
volume={47},
number={3},
pages={365-382},
doi={10.16981/kliss.47.3.201609.365}

TY - JOUR
AU - 이선희
AU - Wan Jong Kim
TI - Impact of Science and Technology Information Service Quality Satisfaction and Perceived Importance on User Loyalty
JO - Journal of Korean Library and Information Science Society
PY - 2016
VL - 47
IS - 3
PB - Korean Library And Information Science Society
SP - 365
EP - 382
SN - 2466-2542
AB - In this paper, impact of science and technology information service quality satisfaction and perceived importance on the user loyalty was studied to find the way of improvement of information service quality. To analyze the impact among service quality variables, the research questions and hypothesis are set and statistical analysis on 641 survey answers was conducted. The correlation between satisfaction and perceived importance regarding each service quality item was high. Relationship between satisfaction of every item of the service quality and overall satisfaction was verified by multiple regression analysis. As a result, the five out of seven independent variables are statistically significant influence to the dependent variable. Relationship between the perceived importance and loyalty for each item was verified by multiple regression analysis was confirmed that the four out of seven independent variables are statistically significant influence to the dependent variable. The overall satisfaction is having an effect on loyalty verified through simple regression analysis.
KW - Science and technology information service;Information service quality;Satisfaction;Perceived importance;User loyalty
DO - 10.16981/kliss.47.3.201609.365
ER -

이선희 and Wan Jong Kim. (2016). Impact of Science and Technology Information Service Quality Satisfaction and Perceived Importance on User Loyalty. Journal of Korean Library and Information Science Society, 47(3), 365-382.

이선희 and Wan Jong Kim. 2016, "Impact of Science and Technology Information Service Quality Satisfaction and Perceived Importance on User Loyalty", Journal of Korean Library and Information Science Society, vol.47, no.3 pp.365-382. Available from: doi:10.16981/kliss.47.3.201609.365

이선희, Wan Jong Kim "Impact of Science and Technology Information Service Quality Satisfaction and Perceived Importance on User Loyalty" Journal of Korean Library and Information Science Society 47.3 pp.365-382 (2016) : 365.

이선희, Wan Jong Kim. Impact of Science and Technology Information Service Quality Satisfaction and Perceived Importance on User Loyalty. 2016; 47(3), 365-382. Available from: doi:10.16981/kliss.47.3.201609.365

이선희 and Wan Jong Kim. "Impact of Science and Technology Information Service Quality Satisfaction and Perceived Importance on User Loyalty" Journal of Korean Library and Information Science Society 47, no.3 (2016) : 365-382.doi: 10.16981/kliss.47.3.201609.365

이선희; Wan Jong Kim. Impact of Science and Technology Information Service Quality Satisfaction and Perceived Importance on User Loyalty. Journal of Korean Library and Information Science Society, 47(3), 365-382. doi: 10.16981/kliss.47.3.201609.365

이선희; Wan Jong Kim. Impact of Science and Technology Information Service Quality Satisfaction and Perceived Importance on User Loyalty. Journal of Korean Library and Information Science Society. 2016; 47(3) 365-382. doi: 10.16981/kliss.47.3.201609.365

이선희, Wan Jong Kim. Impact of Science and Technology Information Service Quality Satisfaction and Perceived Importance on User Loyalty. 2016; 47(3), 365-382. Available from: doi:10.16981/kliss.47.3.201609.365

이선희 and Wan Jong Kim. "Impact of Science and Technology Information Service Quality Satisfaction and Perceived Importance on User Loyalty" Journal of Korean Library and Information Science Society 47, no.3 (2016) : 365-382.doi: 10.16981/kliss.47.3.201609.365