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A Study on the Activation Measures of Library’s Online Services to Overcome COVID-19

  • Journal of Korean Library and Information Science Society
  • Abbr : JKLISS
  • 2020, 51(4), pp.185-210
  • DOI : 10.16981/kliss.51.4.202012.185
  • Publisher : Korean Library And Information Science Society
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : November 16, 2020
  • Accepted : December 14, 2020
  • Published : December 30, 2020

Younghee Noh 1 Pil Soo Kang 2 Kim Yoon Jeong 3

1건국대학교
2㈜채움씨앤아이
3건국대학교 GLOCAL(글로컬)캠퍼스 지식콘텐츠연구소

Accredited

ABSTRACT

The library faced an unexpected crisis of COVID-19, and as a countermeasure strategy, non-face-to-face online service has been reinforced. Therefore, this study attempted to present a plan to overcome the challenges arising from rapidly changing external environment and current crisis. To this end, data search, electronic library, library service, cultural event and open space management status of 288 public libraries serviced as an integrated site were investigated. Based on this, the meaning of online services in the post-COVID-19 era and the implication of it were examined. As a result, first, the increase in the use rate of online data search services with the spread of non-face-to-face culture, second, the expansion of the services of the electronic library, third, the diversification of non-face-to-face, online services, fourth, expansion of online cultural event services, fifth, the diversification of open space services were proposed, sixth, Introduced an artificial intelligence system for unattended loan return based on access and the Seventh, expansion of experiential cultural support services and educational contents through VR, AR and MR. It is deemed necessary for the research on the future direction of the library’s non-face-to-face services to be conducted by investigating the current status of online services in various types of libraries and the types and case studies of library services in the era of COVID-19.

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