본문 바로가기
  • Home

A Study on the Effect of Emotional Labor Experienced by Local Public Library Staffs on Job Satisfaction and Organizational Commitment: The Case of Three Regional Public Libraries in Gyeonggi-do

  • Journal of Korean Library and Information Science Society
  • Abbr : JKLISS
  • 2022, 53(3), pp.405-429
  • DOI : 10.16981/kliss.53.3.202209.405
  • Publisher : Korean Library And Information Science Society
  • Research Area : Interdisciplinary Studies > Library and Information Science
  • Received : August 23, 2022
  • Accepted : September 13, 2022
  • Published : September 30, 2022

Jin Hee Park 1 Hyo-Suk Kim 2

1전북대학교
2성남시중원도서관 평생학습지원팀장

Accredited

ABSTRACT

This study investigated the differences in emotional labor, job satisfaction, and organizational commitment by job type, and the effect of emotional labor on job satisfaction and organizational commitment for public library employees. Using SPSS 27.0, the survey contents were performed frequency analysis, factor analysis, validity analysis, reliability analysis, correlation analysis, and multiple regression analysis. As a result of the study, it was found that the librarianship experienced more emotional labor than non-librarians, and the frequency of emotional labor increased depending on whether or not the civil service was included, and had a negative effect on overall job satisfaction and job condition satisfaction. However, in the case of psychological response to job satisfaction, library data work was found to be high. In terms of user service, emotional labor that occurs in librarians’ work has two sides, which can have both positive and negative effects on the librarian’s job satisfaction and organizational commitment. Therefore, practical measures to reduce the frequency and emotional dissonance of emotional labor and increase the diversity of emotional labor should be included in the user response manual and future mental health promotion program development.

Citation status

* References for papers published after 2022 are currently being built.