@article{ART003280544},
author={Seong-Kwan Lim and Soo-Youn Cho and Eungyung Park},
title={Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2025},
volume={56},
number={4},
pages={353-378},
doi={10.16981/kliss.56.4.202512.353}
TY - JOUR
AU - Seong-Kwan Lim
AU - Soo-Youn Cho
AU - Eungyung Park
TI - Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies
JO - Journal of Korean Library and Information Science Society
PY - 2025
VL - 56
IS - 4
PB - Korean Library And Information Science Society
SP - 353
EP - 378
SN - 2466-2542
AB - The objectives of this study are to empirically analyze the current status of Suwon Public Libraries and make a mid- to long-term development strategies. A survey was conducted with 989 library users and non-users, and a focus group interviews was held with eight library staff members. The results show that users reported high satisfaction with librarians’ friendliness and professionalism and evaluated the overall library operations positively. In contrast, satisfaction with digital services was comparatively low. Library staff identified the excellent accessibility and extensive facility infrastructure, while the lack of professional librarians and budgetary constraints were weak. Based on these findings, the study proposes expansion of librarian staffing, intergenerational service system, reinforcement of the library as multifunctional cultural space, and enhancement of physical and cognitive accessibility.
KW - Suwon Public Libraries;Local Residents;Library Staff;Perception Survey;Mid- to long-term Comprehensive Development Plan
DO - 10.16981/kliss.56.4.202512.353
ER -
Seong-Kwan Lim, Soo-Youn Cho and Eungyung Park. (2025). Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies. Journal of Korean Library and Information Science Society, 56(4), 353-378.
Seong-Kwan Lim, Soo-Youn Cho and Eungyung Park. 2025, "Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies", Journal of Korean Library and Information Science Society, vol.56, no.4 pp.353-378. Available from: doi:10.16981/kliss.56.4.202512.353
Seong-Kwan Lim, Soo-Youn Cho, Eungyung Park "Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies" Journal of Korean Library and Information Science Society 56.4 pp.353-378 (2025) : 353.
Seong-Kwan Lim, Soo-Youn Cho, Eungyung Park. Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies. 2025; 56(4), 353-378. Available from: doi:10.16981/kliss.56.4.202512.353
Seong-Kwan Lim, Soo-Youn Cho and Eungyung Park. "Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies" Journal of Korean Library and Information Science Society 56, no.4 (2025) : 353-378.doi: 10.16981/kliss.56.4.202512.353
Seong-Kwan Lim; Soo-Youn Cho; Eungyung Park. Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies. Journal of Korean Library and Information Science Society, 56(4), 353-378. doi: 10.16981/kliss.56.4.202512.353
Seong-Kwan Lim; Soo-Youn Cho; Eungyung Park. Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies. Journal of Korean Library and Information Science Society. 2025; 56(4) 353-378. doi: 10.16981/kliss.56.4.202512.353
Seong-Kwan Lim, Soo-Youn Cho, Eungyung Park. Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies. 2025; 56(4), 353-378. Available from: doi:10.16981/kliss.56.4.202512.353
Seong-Kwan Lim, Soo-Youn Cho and Eungyung Park. "Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies" Journal of Korean Library and Information Science Society 56, no.4 (2025) : 353-378.doi: 10.16981/kliss.56.4.202512.353
