@article{ART003280544},
author={Lim Seong Kwan and Cho Sooyoun and Park Eun Gyung},
title={Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies},
journal={Journal of Korean Library and Information Science Society},
issn={2466-2542},
year={2025},
volume={56},
number={4},
pages={353-378},
doi={10.16981/kliss.56.4.202512.353}
TY - JOUR
AU - Lim Seong Kwan
AU - Cho Sooyoun
AU - Park Eun Gyung
TI - Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies
JO - Journal of Korean Library and Information Science Society
PY - 2025
VL - 56
IS - 4
PB - Korean Library And Information Science Society
SP - 353
EP - 378
SN - 2466-2542
AB - The objectives of this study are to empirically analyze the current status of Suwon Public Libraries and make a mid- to long-term development strategies. A survey was conducted with 989 library users and non-users, and a focus group interviews was held with eight library staff members. The results show that users reported high satisfaction with librarians’ friendliness and professionalism and evaluated the overall library operations positively. In contrast, satisfaction with digital services was comparatively low. Library staff identified the excellent accessibility and extensive facility infrastructure, while the lack of professional librarians and budgetary constraints were weak. Based on these findings, the study proposes expansion of librarian staffing, intergenerational service system, reinforcement of the library as multifunctional cultural space, and enhancement of physical and cognitive accessibility.
KW - Suwon Public Libraries;Local Residents;Library Staff;Perception Survey;Mid- to long-term Comprehensive Development Plan
DO - 10.16981/kliss.56.4.202512.353
ER -
Lim Seong Kwan, Cho Sooyoun and Park Eun Gyung. (2025). Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies. Journal of Korean Library and Information Science Society, 56(4), 353-378.
Lim Seong Kwan, Cho Sooyoun and Park Eun Gyung. 2025, "Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies", Journal of Korean Library and Information Science Society, vol.56, no.4 pp.353-378. Available from: doi:10.16981/kliss.56.4.202512.353
Lim Seong Kwan, Cho Sooyoun, Park Eun Gyung "Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies" Journal of Korean Library and Information Science Society 56.4 pp.353-378 (2025) : 353.
Lim Seong Kwan, Cho Sooyoun, Park Eun Gyung. Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies. 2025; 56(4), 353-378. Available from: doi:10.16981/kliss.56.4.202512.353
Lim Seong Kwan, Cho Sooyoun and Park Eun Gyung. "Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies" Journal of Korean Library and Information Science Society 56, no.4 (2025) : 353-378.doi: 10.16981/kliss.56.4.202512.353
Lim Seong Kwan; Cho Sooyoun; Park Eun Gyung. Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies. Journal of Korean Library and Information Science Society, 56(4), 353-378. doi: 10.16981/kliss.56.4.202512.353
Lim Seong Kwan; Cho Sooyoun; Park Eun Gyung. Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies. Journal of Korean Library and Information Science Society. 2025; 56(4) 353-378. doi: 10.16981/kliss.56.4.202512.353
Lim Seong Kwan, Cho Sooyoun, Park Eun Gyung. Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies. 2025; 56(4), 353-378. Available from: doi:10.16981/kliss.56.4.202512.353
Lim Seong Kwan, Cho Sooyoun and Park Eun Gyung. "Analysis of User Satisfaction of Suwon Public Libraries and Development Strategies" Journal of Korean Library and Information Science Society 56, no.4 (2025) : 353-378.doi: 10.16981/kliss.56.4.202512.353
