As usage of smartphone increases, it causes various social issues including smartphone addiction.
This study, therefore, examined the impact of smartphone users’multitasking behaviors,satisfaction and flows on the smartphone addiction. Also, this research investigated the impacts of users’characteristics such as their polychronicity, innovativeness, and self-efficacy on their multitasking behaviors.
The results of this study can be summarized as follows: users’polychronicity showed positive impact on theirmultitasking behaviors while innovativeness and self-efficacy did not. In addition, users’multitasking behaviorshad significantly positive effects on satisfaction, flow and addiction. Users’satisfaction, however, did not showthe direct impact on addiction while the positive impact on the flow, which in turn had direct effects on addiction.
In sum, users’polychronicity and their multitasking behavior can be considered one of the most importantpredictors directly and indirectly through flow explaining smartphone addiction.