Since Turing (1950) proposed the development of a machine or system that could think and communicate with humans, many engineers and scientists have made endless efforts to create machines and systems that can replace humans. This effort made the field of artificial intelligence. Recently, as many people have been interested in the 4th Industrial Revolution, research on artificial intelligence technology has been actively carried out not only in the university laboratories but also in the companies as the core technology for realizing the 4th Industrial Revolution. As the artificial intelligence technology has been penetrated deeply into our lives, it is true that our lives have become much easier and more comfortable than in the past, but on the other hand, we have begun to have various negative effects.
In this study, we review the social changes caused by artificial intelligence in terms of intelligent products and services. By analyzing positive effects and dysfunctions in various cases of daily life and work environment, we try to identify main policy issues.