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@article{ART001433547},
author={Joon Mo An and Yong Jae Kim and 김경미},
title={The Impact of The Maturity of IT Management Standard Processes on IT Outsourcing Performance: A Field Case Study},
journal={Informatization Policy},
issn={1598-3498},
year={2010},
volume={17},
number={1},
pages={102-119}

TY - JOUR
AU - Joon Mo An
AU - Yong Jae Kim
AU - 김경미
TI - The Impact of The Maturity of IT Management Standard Processes on IT Outsourcing Performance: A Field Case Study
JO - Informatization Policy
PY - 2010
VL - 17
IS - 1
PB - NIA
SP - 102
EP - 119
SN - 1598-3498
AB - This study explores the effects of standardized management processes such as COBIT and ITIL on the success of IT outsourcing by utilizing an exploratory case study. The exploratory model includes the maturity of ITIL and COBIT process and success of IT outsourcing. For each construct of the model, several measures are developed from preceding researches and confirmed in the context of the cases utilized for this study. It is found that the maturity of the processes supported by ITIL and COBIT is critical for the success of IT outsourcing in this study. This results confirm the current popularity of the standardized process adopted in practice and also require further research endeavors in this control or management process in the future. It should include any other processes and related activities to the control process in the relationship of IT outsourcing.
KW - IT outsourcing;service management process;ITIL;COBIT
DO -
UR -
ER -

Joon Mo An, Yong Jae Kim and 김경미. (2010). The Impact of The Maturity of IT Management Standard Processes on IT Outsourcing Performance: A Field Case Study. Informatization Policy, 17(1), 102-119.

Joon Mo An, Yong Jae Kim and 김경미. 2010, "The Impact of The Maturity of IT Management Standard Processes on IT Outsourcing Performance: A Field Case Study", Informatization Policy, vol.17, no.1 pp.102-119.

Joon Mo An, Yong Jae Kim, 김경미 "The Impact of The Maturity of IT Management Standard Processes on IT Outsourcing Performance: A Field Case Study" Informatization Policy 17.1 pp.102-119 (2010) : 102.

Joon Mo An, Yong Jae Kim, 김경미. The Impact of The Maturity of IT Management Standard Processes on IT Outsourcing Performance: A Field Case Study. 2010; 17(1), 102-119.

Joon Mo An, Yong Jae Kim and 김경미. "The Impact of The Maturity of IT Management Standard Processes on IT Outsourcing Performance: A Field Case Study" Informatization Policy 17, no.1 (2010) : 102-119.

Joon Mo An; Yong Jae Kim; 김경미. The Impact of The Maturity of IT Management Standard Processes on IT Outsourcing Performance: A Field Case Study. Informatization Policy, 17(1), 102-119.

Joon Mo An; Yong Jae Kim; 김경미. The Impact of The Maturity of IT Management Standard Processes on IT Outsourcing Performance: A Field Case Study. Informatization Policy. 2010; 17(1) 102-119.

Joon Mo An, Yong Jae Kim, 김경미. The Impact of The Maturity of IT Management Standard Processes on IT Outsourcing Performance: A Field Case Study. 2010; 17(1), 102-119.

Joon Mo An, Yong Jae Kim and 김경미. "The Impact of The Maturity of IT Management Standard Processes on IT Outsourcing Performance: A Field Case Study" Informatization Policy 17, no.1 (2010) : 102-119.