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@article{ART002146792},
author={권혁성 and Joon-Han Kim},
title={Trend Analysis on the Use of E-Government Services in Korea},
journal={Informatization Policy},
issn={1598-3498},
year={2016},
volume={23},
number={3},
pages={3-25},
doi={10.22693/NIAIP.2016.23.3.003}

TY - JOUR
AU - 권혁성
AU - Joon-Han Kim
TI - Trend Analysis on the Use of E-Government Services in Korea
JO - Informatization Policy
PY - 2016
VL - 23
IS - 3
PB - NIA
SP - 3
EP - 25
SN - 1598-3498
AB - The Korean government has done annual fact-finding surveys on the use of e-government since 2007, but put little effort to analyse and draw implications. We analyzed the trend of the use of e-government in Korea using the survey results of 2012~2015. While the awareness and the user uptake of e-government in Korea have increased steadily, the relative portion and frequency of the use stagnates and falls back. Korean citizens still utilize in-person channel more than e-government channels, and the speed of the transfer from the former to the latter is not fast enough. While more than 95% of the Korean people intend to use the e-government as the main channel in the future, their actual rate of use was 43.2%. We suggest following measures to overcome the troubling situation and increase the uptake of e-government services in Korea through: the expansion of mobile e-government services, strengthening of seamless services, elevation of the level of customization, increasing frequency of using the current e-government services, and raise of the awareness level and the improvement of Korean E-Government Portal.
KW - e-government;e-government uptake;fact-finding survey on the use of e-government services;measures of increasing the uptake of e-government services
DO - 10.22693/NIAIP.2016.23.3.003
ER -

권혁성 and Joon-Han Kim. (2016). Trend Analysis on the Use of E-Government Services in Korea. Informatization Policy, 23(3), 3-25.

권혁성 and Joon-Han Kim. 2016, "Trend Analysis on the Use of E-Government Services in Korea", Informatization Policy, vol.23, no.3 pp.3-25. Available from: doi:10.22693/NIAIP.2016.23.3.003

권혁성, Joon-Han Kim "Trend Analysis on the Use of E-Government Services in Korea" Informatization Policy 23.3 pp.3-25 (2016) : 3.

권혁성, Joon-Han Kim. Trend Analysis on the Use of E-Government Services in Korea. 2016; 23(3), 3-25. Available from: doi:10.22693/NIAIP.2016.23.3.003

권혁성 and Joon-Han Kim. "Trend Analysis on the Use of E-Government Services in Korea" Informatization Policy 23, no.3 (2016) : 3-25.doi: 10.22693/NIAIP.2016.23.3.003

권혁성; Joon-Han Kim. Trend Analysis on the Use of E-Government Services in Korea. Informatization Policy, 23(3), 3-25. doi: 10.22693/NIAIP.2016.23.3.003

권혁성; Joon-Han Kim. Trend Analysis on the Use of E-Government Services in Korea. Informatization Policy. 2016; 23(3) 3-25. doi: 10.22693/NIAIP.2016.23.3.003

권혁성, Joon-Han Kim. Trend Analysis on the Use of E-Government Services in Korea. 2016; 23(3), 3-25. Available from: doi:10.22693/NIAIP.2016.23.3.003

권혁성 and Joon-Han Kim. "Trend Analysis on the Use of E-Government Services in Korea" Informatization Policy 23, no.3 (2016) : 3-25.doi: 10.22693/NIAIP.2016.23.3.003