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A Study on the Vocabulary Related to Customer Service – Analyzing Previous Papers of the National Trade Skill Test for the Restaurant Service –

  • Journal of Japanese Culture
  • 2019, (83), pp.65-81
  • DOI : 10.21481/jbunka..83.201911.65
  • Publisher : The Japanese Culture Association Of Korea (Jcak)
  • Research Area : Humanities > Japanese Language and Literature
  • Received : October 13, 2019
  • Accepted : November 6, 2019
  • Published : November 30, 2019

kim sun young 1

1구미대학교

Accredited

ABSTRACT

In this article, we present an analysis of the vocabulary used in the previous exam papers of the “National Trade Skill Test for the Restaurant Service,” a qualification exam concerning beverage serving in restaurants. The results are summed up as follows. First, regarding the frequency of words in each part-of-speech, we found that nouns are the most frequently used word type they, account for 77.96% of the total number of word types and 69.61% of the total number of word tokens. Verbs are the second most frequently used part-of-speech, followed by na-adjectives, adverbs, and i-adjectives. Second, we determined the coverage rate of word tokens in each part-of-speech and pound that. the 569 most frequently used nouns account for 74.80% of the total number of nouns that appeared in the exam papers. Furthermore, the 45 most frequently used verbs account for 72.65% of the total number of the verbs used while, the 30 most frequently used na-adjectives account for 76.03% of the total number of the na-adjectives used. We also found that the 18 most frequently used i-adjectives account for 79.92% of the total number of the i-adjectives used, and the 25 most frequently used adverbs account for 72.30% of the total number of the adverbs used. These results suggest that if a learner learns 30 of the most frequently used words for each category of na-adjectives, i-adjectives, and adverbs, he/she will be able to understand at least 70% of the total number of related words.

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