@article{ART002528655},
author={kim sun young},
title={A Study on the Vocabulary Related to Customer Service – Analyzing Previous Papers of the National Trade Skill Test for the Restaurant Service –},
journal={Journal of Japanese Culture},
issn={1226-3605},
year={2019},
number={83},
pages={65-81},
doi={10.21481/jbunka..83.201911.65}
TY - JOUR
AU - kim sun young
TI - A Study on the Vocabulary Related to Customer Service – Analyzing Previous Papers of the National Trade Skill Test for the Restaurant Service –
JO - Journal of Japanese Culture
PY - 2019
VL - null
IS - 83
PB - The Japanese Culture Association Of Korea (Jcak)
SP - 65
EP - 81
SN - 1226-3605
AB - In this article, we present an analysis of the vocabulary used in the previous exam papers of the “National Trade Skill Test for the Restaurant Service,” a qualification exam concerning beverage serving in restaurants. The results are summed up as follows. First, regarding the frequency of words in each part-of-speech, we found that nouns are the most frequently used word type they, account for 77.96% of the total number of word types and 69.61% of the total number of word tokens. Verbs are the second most frequently used part-of-speech, followed by na-adjectives, adverbs, and i-adjectives. Second, we determined the coverage rate of word tokens in each part-of-speech and pound that. the 569 most frequently used nouns account for 74.80% of the total number of nouns that appeared in the exam papers. Furthermore, the 45 most frequently used verbs account for 72.65% of the total number of the verbs used while, the 30 most frequently used na-adjectives account for 76.03% of the total number of the na-adjectives used. We also found that the 18 most frequently used i-adjectives account for 79.92% of the total number of the i-adjectives used, and the 25 most frequently used adverbs account for 72.30% of the total number of the adverbs used. These results suggest that if a learner learns 30 of the most frequently used words for each category of na-adjectives, i-adjectives, and adverbs, he/she will be able to understand at least 70% of the total number of related words.
KW - customer service-related vocabulary;discussion in terms of part-of-speech;the most frequent words;coverage rate;learning effect
DO - 10.21481/jbunka..83.201911.65
ER -
kim sun young. (2019). A Study on the Vocabulary Related to Customer Service – Analyzing Previous Papers of the National Trade Skill Test for the Restaurant Service –. Journal of Japanese Culture, 83, 65-81.
kim sun young. 2019, "A Study on the Vocabulary Related to Customer Service – Analyzing Previous Papers of the National Trade Skill Test for the Restaurant Service –", Journal of Japanese Culture, no.83, pp.65-81. Available from: doi:10.21481/jbunka..83.201911.65
kim sun young "A Study on the Vocabulary Related to Customer Service – Analyzing Previous Papers of the National Trade Skill Test for the Restaurant Service –" Journal of Japanese Culture 83 pp.65-81 (2019) : 65.
kim sun young. A Study on the Vocabulary Related to Customer Service – Analyzing Previous Papers of the National Trade Skill Test for the Restaurant Service –. 2019; 83 : 65-81. Available from: doi:10.21481/jbunka..83.201911.65
kim sun young. "A Study on the Vocabulary Related to Customer Service – Analyzing Previous Papers of the National Trade Skill Test for the Restaurant Service –" Journal of Japanese Culture no.83(2019) : 65-81.doi: 10.21481/jbunka..83.201911.65
kim sun young. A Study on the Vocabulary Related to Customer Service – Analyzing Previous Papers of the National Trade Skill Test for the Restaurant Service –. Journal of Japanese Culture, 83, 65-81. doi: 10.21481/jbunka..83.201911.65
kim sun young. A Study on the Vocabulary Related to Customer Service – Analyzing Previous Papers of the National Trade Skill Test for the Restaurant Service –. Journal of Japanese Culture. 2019; 83 65-81. doi: 10.21481/jbunka..83.201911.65
kim sun young. A Study on the Vocabulary Related to Customer Service – Analyzing Previous Papers of the National Trade Skill Test for the Restaurant Service –. 2019; 83 : 65-81. Available from: doi:10.21481/jbunka..83.201911.65
kim sun young. "A Study on the Vocabulary Related to Customer Service – Analyzing Previous Papers of the National Trade Skill Test for the Restaurant Service –" Journal of Japanese Culture no.83(2019) : 65-81.doi: 10.21481/jbunka..83.201911.65
