@article{ART001849465},
author={Ro, Juhyoun},
title={A study on “Responses to complaints” at the Korean-Japanese contact situations},
journal={日本硏究},
issn={1229-6309},
year={2014},
number={36},
pages={23-40}
TY - JOUR
AU - Ro, Juhyoun
TI - A study on “Responses to complaints” at the Korean-Japanese contact situations
JO - 日本硏究
PY - 2014
VL - null
IS - 36
PB - The Center for Japanese Studies
SP - 23
EP - 40
SN - 1229-6309
AB - This study examines the features of “Responses to Complaints” at the Korean-Japanese contact situations. It focuses on consciousness and behaviors of Korean Learners of Japanese. The data was collected through two surveys; the ‘Discourse Completion Test’ and the ‘Japanese native speaker evaluation survey’. The results are as follows: (1) Under the same situation, Korean learners of Japanese tend to feel more discomfort than Japanese. Korean learners of Japanese tend to feel more discomfort when they are receiving complaints from their peers rather than from elders.
(2) When responding to complaints, Korean Learners of Japanese tend to focus more on alleviating complaints than Japanese. On the contrary, Japanese tend to focus more on expressing their apologizing.
(3) Despite these differences in consciousness(attitudes), Japanese native speakers tend to evaluate positively the “Responses to Complaints” of Korean Learners of Japanese.
(4) After re-investigating the “Responses to Complaints” of Korean Learners of Japanese, I found that Irresponsibility, Excuses, and Imprudent remarks were the main reasons for negative evaluations. In addition, the inappropriate use of apologies and the misuse of the expression ‘- te ageru’ by the Korean Learners of Japanese were evaluated negatively by Japanese.
This study will be helpful to resolve mis-communication at the Korean-Japanese contact situations and contribute to deepen the mutual understanding between Korea and Japan.
KW - Complaint;Responses to Complaint;Consciousness;Behavior
DO -
UR -
ER -
Ro, Juhyoun. (2014). A study on “Responses to complaints” at the Korean-Japanese contact situations. 日本硏究, 36, 23-40.
Ro, Juhyoun. 2014, "A study on “Responses to complaints” at the Korean-Japanese contact situations", 日本硏究, no.36, pp.23-40.
Ro, Juhyoun "A study on “Responses to complaints” at the Korean-Japanese contact situations" 日本硏究 36 pp.23-40 (2014) : 23.
Ro, Juhyoun. A study on “Responses to complaints” at the Korean-Japanese contact situations. 2014; 36 : 23-40.
Ro, Juhyoun. "A study on “Responses to complaints” at the Korean-Japanese contact situations" 日本硏究 no.36(2014) : 23-40.
Ro, Juhyoun. A study on “Responses to complaints” at the Korean-Japanese contact situations. 日本硏究, 36, 23-40.
Ro, Juhyoun. A study on “Responses to complaints” at the Korean-Japanese contact situations. 日本硏究. 2014; 36 23-40.
Ro, Juhyoun. A study on “Responses to complaints” at the Korean-Japanese contact situations. 2014; 36 : 23-40.
Ro, Juhyoun. "A study on “Responses to complaints” at the Korean-Japanese contact situations" 日本硏究 no.36(2014) : 23-40.
