@article{ART002399002},
author={Sung Min Cho},
title={A Study on Recognition Type of Service employees for Nonverbal communication of Fine Dining Restaurant -Focused on Service Encounter Design},
journal={Journal of Communication Design},
issn={1976-1562},
year={2018},
volume={65},
pages={509-528},
doi={10.25111/jcd.2018.65.39}
TY - JOUR
AU - Sung Min Cho
TI - A Study on Recognition Type of Service employees for Nonverbal communication of Fine Dining Restaurant -Focused on Service Encounter Design
JO - Journal of Communication Design
PY - 2018
VL - 65
IS - null
PB - CDAK Society of Communication Design
SP - 509
EP - 528
SN - 1976-1562
AB - The fine dining restaurant, which is representative premium food service industry in food service industry with high human services dependency, has the most human services importance. To develop high quality human service, I have seen the situation about nonverbal communication of fine dining restaurant’s service employees and customer in service employees perspective, and have analyzed as subjectivity researcher Q method to show how it is recognized as service quality. As a analysis result, it was shown as 5 types as below; Type 1 : Sincere service pursuing type. Type 2 : Mood considering type. Type 3 : Professional appearance orientation. Type 4 : Trust oriented type. Type 5 : Visual. Attitude driven type. It was shown that as of service employees, the nonverbal communication recognition type have shown differently according to the quality value of pursuing service. Therefor, based on these results, we can improve human service quality considering the tendency of service workers and can construct a human service of design concept.
KW - Fine dining;Non-verbal Communication;service encounter Design
DO - 10.25111/jcd.2018.65.39
ER -
Sung Min Cho. (2018). A Study on Recognition Type of Service employees for Nonverbal communication of Fine Dining Restaurant -Focused on Service Encounter Design. Journal of Communication Design, 65, 509-528.
Sung Min Cho. 2018, "A Study on Recognition Type of Service employees for Nonverbal communication of Fine Dining Restaurant -Focused on Service Encounter Design", Journal of Communication Design, vol.65, pp.509-528. Available from: doi:10.25111/jcd.2018.65.39
Sung Min Cho "A Study on Recognition Type of Service employees for Nonverbal communication of Fine Dining Restaurant -Focused on Service Encounter Design" Journal of Communication Design 65 pp.509-528 (2018) : 509.
Sung Min Cho. A Study on Recognition Type of Service employees for Nonverbal communication of Fine Dining Restaurant -Focused on Service Encounter Design. 2018; 65 509-528. Available from: doi:10.25111/jcd.2018.65.39
Sung Min Cho. "A Study on Recognition Type of Service employees for Nonverbal communication of Fine Dining Restaurant -Focused on Service Encounter Design" Journal of Communication Design 65(2018) : 509-528.doi: 10.25111/jcd.2018.65.39
Sung Min Cho. A Study on Recognition Type of Service employees for Nonverbal communication of Fine Dining Restaurant -Focused on Service Encounter Design. Journal of Communication Design, 65, 509-528. doi: 10.25111/jcd.2018.65.39
Sung Min Cho. A Study on Recognition Type of Service employees for Nonverbal communication of Fine Dining Restaurant -Focused on Service Encounter Design. Journal of Communication Design. 2018; 65 509-528. doi: 10.25111/jcd.2018.65.39
Sung Min Cho. A Study on Recognition Type of Service employees for Nonverbal communication of Fine Dining Restaurant -Focused on Service Encounter Design. 2018; 65 509-528. Available from: doi:10.25111/jcd.2018.65.39
Sung Min Cho. "A Study on Recognition Type of Service employees for Nonverbal communication of Fine Dining Restaurant -Focused on Service Encounter Design" Journal of Communication Design 65(2018) : 509-528.doi: 10.25111/jcd.2018.65.39
