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User Experience Study on Distance and Image Quality of Video Communication Services - Based on Proxemics and Social Presence Theories -

  • Journal of Communication Design
  • Abbr : JCD
  • 2020, 72(), pp.239-252
  • DOI : 10.25111/jcd.2020.72.17
  • Publisher : CDAK Society of Communication Design
  • Research Area : Arts and Kinesiology > Design > Visual Information Design > Information Design
  • Received : May 7, 2020
  • Accepted : July 27, 2020
  • Published : July 31, 2020

Na Yeon Kim 1 lee young kyu 1 ha seung-wan 1 sin min-a 2 Ray Jaeyung Yun 3

1홍익대학교 일반대학원 디자인공예학과 시각디자인 전공
2홍익대학교 일반대학원 영상학과
3홍익대학교

Accredited

ABSTRACT

Although the use of video communication services is increasing gradually with the development of technology and globalization, research on the environment is insufficient. In this study, the user experience survey was conducted according to the distance from others(distance from the camera: short shot, medium shot, long shot) and image quality(high quality, low quality) to study the smooth communication, such as face-to-face conversations, in video communication services. Participants evaluated the experiment and conducted in-depth interviews to find out the reasons for it, on the sense of realism, intimacy, refusal, concentration, co-location, and interaction derived from relevant theories and prior research. One-way ANOVA and Scheffe post-analysis resulted in significant results for each distance(shot) x image quality in all six dependent variables. It is expected that the results of the analysis obtained from the study will be the basis for the improvement of the environment for the activation of video communication services in the future.

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