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Influences of Electronic Civil Service Usage on Trust in Government

  • 인문논총
  • 2019, 48(), pp.83-102
  • DOI : 10.33638/JHS.48.5
  • Publisher : Institute for Human studies, Kyungnam University
  • Research Area : Humanities > Other Humanities
  • Received : January 6, 2019
  • Accepted : February 11, 2019
  • Published : February 28, 2019

Choi, Yeon Tae 1 KANG HYEJIN 2 Min Han Kim 3

1경남대학교
2서울대학교
3서울대학교행정대학원

Accredited

ABSTRACT

The aim of this article is to examine the influence of the level of citizens’ usage of the G4C portal system on trust in central and local government agencies, as there is an ever-increasing belief that e-government service delivery through the civil petition service portal enhances the efficiency, transparency, and equity of public administration, and such enhancement leads to higher level of citizen satisfaction and compliance as well as greater trust in government. By analyzing the clickstream data collected from South Korean citizens, the relationship between e-government usage and trust in central and local government agencies was scrutinized. The results of the multi-regression analysis suggest that the citizens’ usage of the G4C portal has a catalytic effect on strengthening trust in government. That is, when more citizens experience the convenience of e-government, there is an overall increase of trust in government agencies, therefore, this study concludes that e-government is a powerful means to elevate citizens’ trust in government.

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