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@article{ART002865448},
author={Jung-mi Lee},
title={Development and Effectiveness Verification of Inner Family System(IFS) Program to Reduce Job Stress of Telephone Counselor},
journal={Industry Promotion Research},
issn={2466-1139},
year={2022},
volume={7},
number={3},
pages={131-137},
doi={10.21186/IPR.2022.7.3.131}

TY - JOUR
AU - Jung-mi Lee
TI - Development and Effectiveness Verification of Inner Family System(IFS) Program to Reduce Job Stress of Telephone Counselor
JO - Industry Promotion Research
PY - 2022
VL - 7
IS - 3
PB - Industrial Promotion Institute
SP - 131
EP - 137
SN - 2466-1139
AB - This study is to develop a program based on IFS theory to reduce job stress and psychological exhaustion experienced by telephone counselors in the counseling field, and to verify the effectiveness. After selecting 9 people in advance and conducting a demand survey, detailed program activities, content organization, and validity were reviewed. And preliminary research was conducted with experts, and the final program was composed of evaluation, correction, and supplementation. To verify the effectiveness of the program, 10 people from the experimental group and 10 people from the control group were selected for voluntarily participating telephone counselors. As a result of the study, first, the overall job stress and its sub-factors, 'overwork', 'difficult clients', and 'social expectations of counselors' scores decreased statistically significantly. Second, 'physical fatigue', 'non-cooperative work environment', 'decreased client value', and 'deterioration of privacy', which are sub-factors of psychological exhaustion, significantly decreased. Third, the IFS score decreased significantly according to the IFS application program.
KW - Telephone Counselor;Job Stress;Psychological Exhaustion;Inner Family System(IFS);Program Development
DO - 10.21186/IPR.2022.7.3.131
ER -

Jung-mi Lee. (2022). Development and Effectiveness Verification of Inner Family System(IFS) Program to Reduce Job Stress of Telephone Counselor. Industry Promotion Research, 7(3), 131-137.

Jung-mi Lee. 2022, "Development and Effectiveness Verification of Inner Family System(IFS) Program to Reduce Job Stress of Telephone Counselor", Industry Promotion Research, vol.7, no.3 pp.131-137. Available from: doi:10.21186/IPR.2022.7.3.131

Jung-mi Lee "Development and Effectiveness Verification of Inner Family System(IFS) Program to Reduce Job Stress of Telephone Counselor" Industry Promotion Research 7.3 pp.131-137 (2022) : 131.

Jung-mi Lee. Development and Effectiveness Verification of Inner Family System(IFS) Program to Reduce Job Stress of Telephone Counselor. 2022; 7(3), 131-137. Available from: doi:10.21186/IPR.2022.7.3.131

Jung-mi Lee. "Development and Effectiveness Verification of Inner Family System(IFS) Program to Reduce Job Stress of Telephone Counselor" Industry Promotion Research 7, no.3 (2022) : 131-137.doi: 10.21186/IPR.2022.7.3.131

Jung-mi Lee. Development and Effectiveness Verification of Inner Family System(IFS) Program to Reduce Job Stress of Telephone Counselor. Industry Promotion Research, 7(3), 131-137. doi: 10.21186/IPR.2022.7.3.131

Jung-mi Lee. Development and Effectiveness Verification of Inner Family System(IFS) Program to Reduce Job Stress of Telephone Counselor. Industry Promotion Research. 2022; 7(3) 131-137. doi: 10.21186/IPR.2022.7.3.131

Jung-mi Lee. Development and Effectiveness Verification of Inner Family System(IFS) Program to Reduce Job Stress of Telephone Counselor. 2022; 7(3), 131-137. Available from: doi:10.21186/IPR.2022.7.3.131

Jung-mi Lee. "Development and Effectiveness Verification of Inner Family System(IFS) Program to Reduce Job Stress of Telephone Counselor" Industry Promotion Research 7, no.3 (2022) : 131-137.doi: 10.21186/IPR.2022.7.3.131