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Employees’ Environment, Social, and Governance Activity Recognition as Job Resource Enhancing Job Performance via Job Satisfaction and Prosocial Behavior among Call Center Employees

  • Industry Promotion Research
  • Abbr : IPR
  • 2024, 9(2), pp.1-12
  • DOI : 10.21186/IPR.2024.9.2.001
  • Publisher : Industrial Promotion Institute
  • Research Area : Interdisciplinary Studies > Interdisciplinary Research
  • Received : April 7, 2024
  • Accepted : April 22, 2024
  • Published : April 30, 2024

Kim, Joonhyeong Joseph 1 So Ra Park 2

1제주한라대학교
2전남대학교

Accredited

ABSTRACT

This study examines the role of Environment, Social, and Governance (ESG) activity recognition on job satisfaction, prosocial activities, and job performance among customer representatives working in call center environments. After gathering data from 264 call center w orkers in major South Korean insurance companies , the analysis w as performed using SmartPLS 4.0. This study’s findings reveal that employee recognition of ESG activities significantly enhanced job satisfaction. The impact of ESG activity recognition on prosocial behavior was positive but relatively weak. Job satisfaction influences both prosocial behavior and the job performance of employees. Finally, prosocial behavior positively influences job performance. The most significant finding is that employees’ recognition of companies’ ESG management practices serves as a job resource. This recognition enhances employees’ attitudes, behavior, and performance, signaling the potential benefits of informing employees about corporations’ ethical behaviors.

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