@article{ART003079093},
author={Kim, Joonhyeong Joseph and So Ra Park},
title={Employees’ Environment, Social, and Governance Activity Recognition as Job Resource Enhancing Job Performance via Job Satisfaction and Prosocial Behavior among Call Center Employees},
journal={Industry Promotion Research},
issn={2466-1139},
year={2024},
volume={9},
number={2},
pages={1-12},
doi={10.21186/IPR.2024.9.2.001}
TY - JOUR
AU - Kim, Joonhyeong Joseph
AU - So Ra Park
TI - Employees’ Environment, Social, and Governance Activity Recognition as Job Resource Enhancing Job Performance via Job Satisfaction and Prosocial Behavior among Call Center Employees
JO - Industry Promotion Research
PY - 2024
VL - 9
IS - 2
PB - Industrial Promotion Institute
SP - 1
EP - 12
SN - 2466-1139
AB - This study examines the role of Environment, Social, and Governance (ESG) activity recognition on job satisfaction, prosocial activities, and job performance among customer representatives working in call center environments. After gathering data from 264 call center w orkers in major South Korean insurance companies , the analysis w as performed using SmartPLS 4.0. This study’s findings reveal that employee recognition of ESG activities significantly enhanced job satisfaction. The impact of ESG activity recognition on prosocial behavior was positive but relatively weak. Job satisfaction influences both prosocial behavior and the job performance of employees. Finally, prosocial behavior positively influences job performance. The most significant finding is that employees’ recognition of companies’ ESG management practices serves as a job resource. This recognition enhances employees’ attitudes, behavior, and performance, signaling the potential benefits of informing employees about corporations’ ethical behaviors.
KW - ESG activity recognition;Job Demands-Resources model;Job satisfaction;Prosocial behavior;Job performance
DO - 10.21186/IPR.2024.9.2.001
ER -
Kim, Joonhyeong Joseph and So Ra Park. (2024). Employees’ Environment, Social, and Governance Activity Recognition as Job Resource Enhancing Job Performance via Job Satisfaction and Prosocial Behavior among Call Center Employees. Industry Promotion Research, 9(2), 1-12.
Kim, Joonhyeong Joseph and So Ra Park. 2024, "Employees’ Environment, Social, and Governance Activity Recognition as Job Resource Enhancing Job Performance via Job Satisfaction and Prosocial Behavior among Call Center Employees", Industry Promotion Research, vol.9, no.2 pp.1-12. Available from: doi:10.21186/IPR.2024.9.2.001
Kim, Joonhyeong Joseph, So Ra Park "Employees’ Environment, Social, and Governance Activity Recognition as Job Resource Enhancing Job Performance via Job Satisfaction and Prosocial Behavior among Call Center Employees" Industry Promotion Research 9.2 pp.1-12 (2024) : 1.
Kim, Joonhyeong Joseph, So Ra Park. Employees’ Environment, Social, and Governance Activity Recognition as Job Resource Enhancing Job Performance via Job Satisfaction and Prosocial Behavior among Call Center Employees. 2024; 9(2), 1-12. Available from: doi:10.21186/IPR.2024.9.2.001
Kim, Joonhyeong Joseph and So Ra Park. "Employees’ Environment, Social, and Governance Activity Recognition as Job Resource Enhancing Job Performance via Job Satisfaction and Prosocial Behavior among Call Center Employees" Industry Promotion Research 9, no.2 (2024) : 1-12.doi: 10.21186/IPR.2024.9.2.001
Kim, Joonhyeong Joseph; So Ra Park. Employees’ Environment, Social, and Governance Activity Recognition as Job Resource Enhancing Job Performance via Job Satisfaction and Prosocial Behavior among Call Center Employees. Industry Promotion Research, 9(2), 1-12. doi: 10.21186/IPR.2024.9.2.001
Kim, Joonhyeong Joseph; So Ra Park. Employees’ Environment, Social, and Governance Activity Recognition as Job Resource Enhancing Job Performance via Job Satisfaction and Prosocial Behavior among Call Center Employees. Industry Promotion Research. 2024; 9(2) 1-12. doi: 10.21186/IPR.2024.9.2.001
Kim, Joonhyeong Joseph, So Ra Park. Employees’ Environment, Social, and Governance Activity Recognition as Job Resource Enhancing Job Performance via Job Satisfaction and Prosocial Behavior among Call Center Employees. 2024; 9(2), 1-12. Available from: doi:10.21186/IPR.2024.9.2.001
Kim, Joonhyeong Joseph and So Ra Park. "Employees’ Environment, Social, and Governance Activity Recognition as Job Resource Enhancing Job Performance via Job Satisfaction and Prosocial Behavior among Call Center Employees" Industry Promotion Research 9, no.2 (2024) : 1-12.doi: 10.21186/IPR.2024.9.2.001
