@article{ART003367486},
author={Song Chae Rin and Kim Seung In},
title={A Study on the Differences in Trust Formation Between Voice and Text AI Interfaces},
journal={Industry Promotion Research},
issn={2466-1139},
year={2026},
volume={11},
number={3},
pages={335-344},
doi={10.21186/IPR.2026.11.3.335}
TY - JOUR
AU - Song Chae Rin
AU - Kim Seung In
TI - A Study on the Differences in Trust Formation Between Voice and Text AI Interfaces
JO - Industry Promotion Research
PY - 2026
VL - 11
IS - 3
PB - Industrial Promotion Institute
SP - 335
EP - 344
SN - 2466-1139
AB - This study aims to analyze how AI voice interfaces and text interfaces differ in shaping user trust. To achieve this, stimulus-based semi-structured in-depth interviews were conducted with eight participants with varying levels of AI user experience. The collected data were analyzed using open coding, axial coding, and selective coding procedures. The results indicated that the text interface enhanced information-based trust based on re-verifiability and a sense of information control. Conversely, the voice interface fostered emotion-based trust through familiarity and a sense of direct explanation; however, this trust tended to be decoupled from judgments regarding information accuracy. This study suggests that trust in AI interfaces is a complex process involving information verifiability, emotional interaction, and user experience. Furthermore, by comparing the differences in trust formation between voice and text interfaces from a user experience perspective, this research provides empirical evidence to enhance trust in future AI interface designs.
KW - AI Voice Interface;Text Interface;In-depth Interview;Information-Based Trust;Emotional Interaction
DO - 10.21186/IPR.2026.11.3.335
ER -
Song Chae Rin and Kim Seung In. (2026). A Study on the Differences in Trust Formation Between Voice and Text AI Interfaces. Industry Promotion Research, 11(3), 335-344.
Song Chae Rin and Kim Seung In. 2026, "A Study on the Differences in Trust Formation Between Voice and Text AI Interfaces", Industry Promotion Research, vol.11, no.3 pp.335-344. Available from: doi:10.21186/IPR.2026.11.3.335
Song Chae Rin, Kim Seung In "A Study on the Differences in Trust Formation Between Voice and Text AI Interfaces" Industry Promotion Research 11.3 pp.335-344 (2026) : 335.
Song Chae Rin, Kim Seung In. A Study on the Differences in Trust Formation Between Voice and Text AI Interfaces. 2026; 11(3), 335-344. Available from: doi:10.21186/IPR.2026.11.3.335
Song Chae Rin and Kim Seung In. "A Study on the Differences in Trust Formation Between Voice and Text AI Interfaces" Industry Promotion Research 11, no.3 (2026) : 335-344.doi: 10.21186/IPR.2026.11.3.335
Song Chae Rin; Kim Seung In. A Study on the Differences in Trust Formation Between Voice and Text AI Interfaces. Industry Promotion Research, 11(3), 335-344. doi: 10.21186/IPR.2026.11.3.335
Song Chae Rin; Kim Seung In. A Study on the Differences in Trust Formation Between Voice and Text AI Interfaces. Industry Promotion Research. 2026; 11(3) 335-344. doi: 10.21186/IPR.2026.11.3.335
Song Chae Rin, Kim Seung In. A Study on the Differences in Trust Formation Between Voice and Text AI Interfaces. 2026; 11(3), 335-344. Available from: doi:10.21186/IPR.2026.11.3.335
Song Chae Rin and Kim Seung In. "A Study on the Differences in Trust Formation Between Voice and Text AI Interfaces" Industry Promotion Research 11, no.3 (2026) : 335-344.doi: 10.21186/IPR.2026.11.3.335
