@article{ART003403119},
author={Yeon Ju Lim and Seung In Kim},
title={Service Design Principles for a Healing Platform that Adaptively Responds to the Nonlinear Resurgence of Pet-Loss Grief: Focusing on Continuing Bonds and the Dual Process Model},
journal={Industry Promotion Research},
issn={2466-1139},
year={2026},
volume={11},
number={4},
pages={361-368},
doi={10.21186/IPR.2026.11.4.361}
TY - JOUR
AU - Yeon Ju Lim
AU - Seung In Kim
TI - Service Design Principles for a Healing Platform that Adaptively Responds to the Nonlinear Resurgence of Pet-Loss Grief: Focusing on Continuing Bonds and the Dual Process Model
JO - Industry Promotion Research
PY - 2026
VL - 11
IS - 4
PB - Industrial Promotion Institute
SP - 361
EP - 368
SN - 2466-1139
AB - This study establishes service design principles for a healing platform and implements a mobile prototype to adaptively respond to the nonlinear grief resurgence experienced by pet-bereaved individuals, grounded in the Dual Process Model (DPM) and Continuing Bonds theory. To address the limitations of existing services—namely, the forced expectation of linear recovery and the reinforcement of disenfranchised grief—four design principles were derived: non-intrusive evocation control, state-adaptive dual-mode switching, social validation of nonlinear grief, and non-judgmental boundary assurance. Based on these principles, an opt-in memory-evocation mechanism, a mode-switching home interface, and a peer-witnessing and social-validation module were developed to ensure users' emotional autonomy and promote grief normalization. Through in-depth expert evaluations, the psychological buffering effects and validity of the proposed interactions were verified. This study holds significance by offering actionable design guidelines for digital mental health services that support nonlinear bereavement experiences.
KW - Pet Loss;Grief;Continuing Bonds;Dual Process Model;Nonlinear Grief Resurgence;Healing Platform;Service Design;Digital Mental Health
DO - 10.21186/IPR.2026.11.4.361
ER -
Yeon Ju Lim and Seung In Kim. (2026). Service Design Principles for a Healing Platform that Adaptively Responds to the Nonlinear Resurgence of Pet-Loss Grief: Focusing on Continuing Bonds and the Dual Process Model. Industry Promotion Research, 11(4), 361-368.
Yeon Ju Lim and Seung In Kim. 2026, "Service Design Principles for a Healing Platform that Adaptively Responds to the Nonlinear Resurgence of Pet-Loss Grief: Focusing on Continuing Bonds and the Dual Process Model", Industry Promotion Research, vol.11, no.4 pp.361-368. Available from: doi:10.21186/IPR.2026.11.4.361
Yeon Ju Lim, Seung In Kim "Service Design Principles for a Healing Platform that Adaptively Responds to the Nonlinear Resurgence of Pet-Loss Grief: Focusing on Continuing Bonds and the Dual Process Model" Industry Promotion Research 11.4 pp.361-368 (2026) : 361.
Yeon Ju Lim, Seung In Kim. Service Design Principles for a Healing Platform that Adaptively Responds to the Nonlinear Resurgence of Pet-Loss Grief: Focusing on Continuing Bonds and the Dual Process Model. 2026; 11(4), 361-368. Available from: doi:10.21186/IPR.2026.11.4.361
Yeon Ju Lim and Seung In Kim. "Service Design Principles for a Healing Platform that Adaptively Responds to the Nonlinear Resurgence of Pet-Loss Grief: Focusing on Continuing Bonds and the Dual Process Model" Industry Promotion Research 11, no.4 (2026) : 361-368.doi: 10.21186/IPR.2026.11.4.361
Yeon Ju Lim; Seung In Kim. Service Design Principles for a Healing Platform that Adaptively Responds to the Nonlinear Resurgence of Pet-Loss Grief: Focusing on Continuing Bonds and the Dual Process Model. Industry Promotion Research, 11(4), 361-368. doi: 10.21186/IPR.2026.11.4.361
Yeon Ju Lim; Seung In Kim. Service Design Principles for a Healing Platform that Adaptively Responds to the Nonlinear Resurgence of Pet-Loss Grief: Focusing on Continuing Bonds and the Dual Process Model. Industry Promotion Research. 2026; 11(4) 361-368. doi: 10.21186/IPR.2026.11.4.361
Yeon Ju Lim, Seung In Kim. Service Design Principles for a Healing Platform that Adaptively Responds to the Nonlinear Resurgence of Pet-Loss Grief: Focusing on Continuing Bonds and the Dual Process Model. 2026; 11(4), 361-368. Available from: doi:10.21186/IPR.2026.11.4.361
Yeon Ju Lim and Seung In Kim. "Service Design Principles for a Healing Platform that Adaptively Responds to the Nonlinear Resurgence of Pet-Loss Grief: Focusing on Continuing Bonds and the Dual Process Model" Industry Promotion Research 11, no.4 (2026) : 361-368.doi: 10.21186/IPR.2026.11.4.361
