@article{ART001206092},
author={Jung-Sook, Kim and 양명연 and HongSop Kim},
title={A Design and Implementation of the User Customized e-Ring(Enterprise Ring Back Tone) System},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2007},
volume={12},
number={2},
pages={37-46}
TY - JOUR
AU - Jung-Sook, Kim
AU - 양명연
AU - HongSop Kim
TI - A Design and Implementation of the User Customized e-Ring(Enterprise Ring Back Tone) System
JO - Journal of The Korea Society of Computer and Information
PY - 2007
VL - 12
IS - 2
PB - The Korean Society Of Computer And Information
SP - 37
EP - 46
SN - 1598-849X
AB - In this paper, we proposed a new customized e-Ring(Enterprise Ring Back Tone) system which could be represented each user and organization feature. The e-Ring system provided the ring back tone and additional services to reduce the waiting time when the client called an organization. This system was for an appropriate organization public relations instead of the meaningless ring back tone which was used usual call, also was maximized the service availability and work efficiency which was obtained from the automatic response and service suppling to users who had needs and questions.
KW - e-Ring;통화연결음(Ring Back Tone);녹취(Recording);CTI(Computer Telephony Integration);콜 센터(Call Center)
DO -
UR -
ER -
Jung-Sook, Kim, 양명연 and HongSop Kim. (2007). A Design and Implementation of the User Customized e-Ring(Enterprise Ring Back Tone) System. Journal of The Korea Society of Computer and Information, 12(2), 37-46.
Jung-Sook, Kim, 양명연 and HongSop Kim. 2007, "A Design and Implementation of the User Customized e-Ring(Enterprise Ring Back Tone) System", Journal of The Korea Society of Computer and Information, vol.12, no.2 pp.37-46.
Jung-Sook, Kim, 양명연, HongSop Kim "A Design and Implementation of the User Customized e-Ring(Enterprise Ring Back Tone) System" Journal of The Korea Society of Computer and Information 12.2 pp.37-46 (2007) : 37.
Jung-Sook, Kim, 양명연, HongSop Kim. A Design and Implementation of the User Customized e-Ring(Enterprise Ring Back Tone) System. 2007; 12(2), 37-46.
Jung-Sook, Kim, 양명연 and HongSop Kim. "A Design and Implementation of the User Customized e-Ring(Enterprise Ring Back Tone) System" Journal of The Korea Society of Computer and Information 12, no.2 (2007) : 37-46.
Jung-Sook, Kim; 양명연; HongSop Kim. A Design and Implementation of the User Customized e-Ring(Enterprise Ring Back Tone) System. Journal of The Korea Society of Computer and Information, 12(2), 37-46.
Jung-Sook, Kim; 양명연; HongSop Kim. A Design and Implementation of the User Customized e-Ring(Enterprise Ring Back Tone) System. Journal of The Korea Society of Computer and Information. 2007; 12(2) 37-46.
Jung-Sook, Kim, 양명연, HongSop Kim. A Design and Implementation of the User Customized e-Ring(Enterprise Ring Back Tone) System. 2007; 12(2), 37-46.
Jung-Sook, Kim, 양명연 and HongSop Kim. "A Design and Implementation of the User Customized e-Ring(Enterprise Ring Back Tone) System" Journal of The Korea Society of Computer and Information 12, no.2 (2007) : 37-46.
