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@article{ART001522190},
author={최용정 and 정상윤},
title={A Study on Evaluation of Administration Service Quality of District},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2011},
volume={16},
number={1},
pages={191-200}

TY - JOUR
AU - 최용정
AU - 정상윤
TI - A Study on Evaluation of Administration Service Quality of District
JO - Journal of The Korea Society of Computer and Information
PY - 2011
VL - 16
IS - 1
PB - The Korean Society Of Computer And Information
SP - 191
EP - 200
SN - 1598-849X
AB - Under the influence of a paradigm shift for administrative service of public institutions in around the world, the 'Government Affairs Assessment Act' has been enacted in Korea in March 2006. By the law, each local governments have been obligating to conduct self-assessment and resident's satisfaction survey for improving administrative service. Thus, the purpose of this study is to evaluate the administrative service quality of district offices(in seoul) in order to meet the government's efforts, and to derive improvement point of administrative service quality in district office. Consequently, this study shows administrative service quality factors affecting resident's overall satisfaction degree, service value maturity and positive image maturity of district office and then, will explore improvement ways of each district office through attribute analysis of administrative service quality.
KW - Local government;Administration agency;District office;Administrative service;Service quality.
DO -
UR -
ER -

최용정 and 정상윤. (2011). A Study on Evaluation of Administration Service Quality of District. Journal of The Korea Society of Computer and Information, 16(1), 191-200.

최용정 and 정상윤. 2011, "A Study on Evaluation of Administration Service Quality of District", Journal of The Korea Society of Computer and Information, vol.16, no.1 pp.191-200.

최용정, 정상윤 "A Study on Evaluation of Administration Service Quality of District" Journal of The Korea Society of Computer and Information 16.1 pp.191-200 (2011) : 191.

최용정, 정상윤. A Study on Evaluation of Administration Service Quality of District. 2011; 16(1), 191-200.

최용정 and 정상윤. "A Study on Evaluation of Administration Service Quality of District" Journal of The Korea Society of Computer and Information 16, no.1 (2011) : 191-200.

최용정; 정상윤. A Study on Evaluation of Administration Service Quality of District. Journal of The Korea Society of Computer and Information, 16(1), 191-200.

최용정; 정상윤. A Study on Evaluation of Administration Service Quality of District. Journal of The Korea Society of Computer and Information. 2011; 16(1) 191-200.

최용정, 정상윤. A Study on Evaluation of Administration Service Quality of District. 2011; 16(1), 191-200.

최용정 and 정상윤. "A Study on Evaluation of Administration Service Quality of District" Journal of The Korea Society of Computer and Information 16, no.1 (2011) : 191-200.