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A Study on Evaluation of Administration Service Quality of District

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2011, 16(1), pp.191-200
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science

최용정 1 정상윤 2

1한미IT(주)
2수원과학대학교

Accredited

ABSTRACT

Under the influence of a paradigm shift for administrative service of public institutions in around the world, the 'Government Affairs Assessment Act' has been enacted in Korea in March 2006. By the law, each local governments have been obligating to conduct self-assessment and resident's satisfaction survey for improving administrative service. Thus, the purpose of this study is to evaluate the administrative service quality of district offices(in seoul) in order to meet the government's efforts, and to derive improvement point of administrative service quality in district office. Consequently, this study shows administrative service quality factors affecting resident's overall satisfaction degree, service value maturity and positive image maturity of district office and then, will explore improvement ways of each district office through attribute analysis of administrative service quality.

Citation status

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