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The Relationship between Counselor’s Emotional Labor and Psychological exhaustion : The Moderating Effects of Social Support

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2017, 22(9), pp.171-177
  • DOI : 10.9708/jksci.2017.22.09.171
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science
  • Received : August 30, 2017
  • Accepted : September 8, 2017
  • Published : September 29, 2017

Ahsung Kim 1 Geunmok Im 2 Huigon Jung 3

1광주남구중독관리센터
2광주지방검찰청
3광주광역시청

Accredited

ABSTRACT

The purpose of this study is to suggest the implications of social welfare workers' understanding of emotional labor and prevention of psychological exhaustion. In order to achieve this goal, I analyzed the effects of the levels of surface acting and deep acting, which are components of emotional labor in social welfare workers in social welfare center, on emotional exhaustion, depersonalization, and lack of sense of personal accomplishment which are components of psychological exhaustion. And I empirically analyzed how emotional labor affects psychological exhaustion, when superior support and fellow support as components of social support play a role as moderating variables. Empirical results show that emotional labor affects psychological exhaustion and social support plays a moderating role. Based on these results, theoretical and policy implications and future research directions are presented.

Citation status

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