The Relationship between Counselor’s Emotional Labor and Psychological exhaustion : The Moderating Effects of Social Support (사회복지사의 정서노동과 심리적 소진과의 관계: 사회적 지지의 조절효과)

Ahsung Kim (김아성); Geunmok Im (임금옥); Huigon Jung (정희곤)

doi:10.9708/jksci.2017.22.09.171

The Relationship between Counselor’s Emotional Labor and Psychological exhaustion : The Moderating Effects of Social Support

Journal of The Korea Society of Computer and Information
Abbr : JKSCI
2017, 22(9), pp.171-177
DOI : 10.9708/jksci.2017.22.09.171
Publisher : The Korean Society Of Computer And Information
Research Area : Engineering > Computer Science
Received : August 30, 2017
Accepted : September 8, 2017
Published : September 29, 2017

Ahsung Kim ¹, Geunmok Im ², Huigon Jung ³

¹광주남구중독관리센터
²광주지방검찰청
³광주광역시청

Accredited

ABSTRACT

The purpose of this study is to suggest the implications of social welfare workers' understanding of emotional labor and prevention of psychological exhaustion. In order to achieve this goal, I analyzed the effects of the levels of surface acting and deep acting, which are components of emotional labor in social welfare workers in social welfare center, on emotional exhaustion, depersonalization, and lack of sense of personal accomplishment which are components of psychological exhaustion. And I empirically analyzed how emotional labor affects psychological exhaustion, when superior support and fellow support as components of social support play a role as moderating variables. Empirical results show that emotional labor affects psychological exhaustion and social support plays a moderating role. Based on these results, theoretical and policy implications and future research directions are presented.

KEYWORDS

Social Workers, Emotional Labor, Psychological exhaustion, Social Support, emotional exhaustion

Citation status

* References for papers published after 2023 are currently being built.

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Journal of The Korea Society of Computer and Information 2023 KCI Impact Factor : 0.65

The Relationship between Counselor’s Emotional Labor and Psychological exhaustion : The Moderating Effects of Social Support

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* References for papers published after 2023 are currently being built.

Journal of The Korea Society of Computer and Information 2023 KCI Impact Factor : 0.65

The Relationship between Counselor’s Emotional Labor and Psychological exhaustion : The Moderating Effects of Social Support

ABSTRACT

KEYWORDS

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* References for papers published after 2023 are currently being built.