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What is the Switching Intention from Existing Payment to Mobile Payment Service?

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2018, 23(6), pp.59-66
  • DOI : 10.9708/jksci.2018.23.06.059
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science
  • Received : April 5, 2018
  • Accepted : June 5, 2018
  • Published : June 29, 2018

Sae Bom Lee 1 Joon-Young Lee 2 Jae-Young Moon 3

1경희대학교 빅데이터연구센터
2노루기반시스템즈
3동서대학교

Accredited

ABSTRACT

Recently, the use of mobile payment, called “Pay” payment, is increasing such as ‘KakaoPay’ and ‘SamsungPay’. In Korea, various mobile payment services are running and emerging. The purpose of this study is to examine the intention to switch from using existing credit cards or check card to mobile payment service based on the two-factor theory. We empirically examined the effect of the two factors, the factors that enable switching and the factors that inhibit switching. Therefore, the study use switching cost and switching benefit as parameters to confirm the effect on the switching intention. In addition, this study intends to analyze the differences between two subgroups by the degree of personal innovativeness. We survey smartphone users and credit card or check card users, and analyzed the Smart PLS 3.0 using structural equation model to verify the significance of the research hypothesis.

Citation status

* References for papers published after 2023 are currently being built.

This paper was written with support from the National Research Foundation of Korea.