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Mobile Commerce Brand Identity Strategy by SNS Text mining

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2020, 25(10), pp.255-260
  • DOI : 10.9708/jksci.2020.25.10.255
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science
  • Received : October 19, 2020
  • Accepted : October 26, 2020
  • Published : October 30, 2020

Hyun-Jin Yeo 1

1동서대학교

Accredited

ABSTRACT

In this paper, I propose an efficient brand identity strategy by topic modeling the Instagram posts, one of SNS(Social Network Service) having more than 1billion world-wide and 500 million daily users. Since the 92% age groups of the Instagram is 18~50 years old (59% 18~29y and 33% 30~49), I set research analysis target three mobile commerce sites to dress and cosmetics sales sites that sale apparels cosmetics and gadgets that recently opened and have operated marketing on diverse channel including SNS. By topic modeling SNS posts for 6 months after launching the site that tagged each m-commerce site brand name or company name, I validate companies’ brand identity strategy works effectively and suggest moderation of strategy for brand image. As a result, I found one of three mobile commerce site has different brand image by users and need different identity set up.

Citation status

* References for papers published after 2023 are currently being built.

This paper was written with support from the National Research Foundation of Korea.