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Effect of lifelong education center service quality on psychological well-being through positive psychological capital

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2022, 27(5), pp.139-148
  • DOI : 10.9708/jksci.2022.27.05.139
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science
  • Received : March 31, 2022
  • Accepted : April 25, 2022
  • Published : May 31, 2022

Lee, sin-bok 1 Chanuk Park 2

1단국대학교
2한국문화관광연구원

Accredited

ABSTRACT

The lifelong education center is an educational system that provides adults with learning from cradle to tomb to people, and it is difficult to provide smooth educational services due to the period of COVID-19. Through this, the purpose of this study is to investigate how the service quality of lifelong education centers affects psychological well-being through positive psychological capital based on previous studies on service quality, positive psychological capital, and psychological well-being. This study distributed and collected questionnaires from November 1st to November 14th, 2021, targeting 212 students attending the lifelong education center. As a result of hypothesis verification, first, it was found that the service quality had no effect on self-efficacy, but all of them had an significant effect on hope. Second, it was found that the assurance and responsiveness had a positive effect on resiliency, and it was found that responsiveness had a positive effect on optimism. Finally, hope, resilience, and optimism were found to have a significant effect on psychological well-being. Through the results of this study, it is expected that it can be used as data for the policy direction to provide better quality lifelong education center services to lifelong education center learners.

Citation status

* References for papers published after 2023 are currently being built.