본문 바로가기
  • Home

The effect of consumers’ awareness of e-commerce firms’ Corporate Social Responsibilities(CSR) activities on consumers' purchase intentions

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2022, 27(5), pp.225-232
  • DOI : 10.9708/jksci.2022.27.05.225
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science
  • Received : April 25, 2022
  • Accepted : May 16, 2022
  • Published : May 31, 2022

Cui Dong 1 YOON SUNG JOON 1

1경기대학교

Accredited

ABSTRACT

This study aims to empirically examine whether consumers’ perceptions of Chinese e-commerce firms’s CSR activities, along with psychological construct of company-consumer identification, and corporate trust affect their purchase intention based on theory of reasoned action. The study used a survey method for data collection to confirm research hypotheses with a total of 240 respondents used for final analysis. The results showed that economic responsibility, ethical responsibility, and legal responsibility have a positive effect on consumers’ purchase intention. In addition, corporate trust and company-consumer identification were found to mediate the relationship between consumers’ CSR perceptions and purchase intention. The result of this study is expected to provide useful theoretical as well as practical implications to advance the current understanding on the effects of consumers’ CSR perception on business performance.

Citation status

* References for papers published after 2023 are currently being built.