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Research on the Continuous Use Intention of Mobile Bus Payment App from the Perspective of user Quality Perception

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2022, 27(9), pp.217-224
  • DOI : 10.9708/jksci.2022.27.09.217
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science
  • Received : August 2, 2022
  • Accepted : September 14, 2022
  • Published : September 30, 2022

Shuo Li 1 Cong-Ying Sun 2

1China Transport Telecommunications and Information Center, National Public Transportation Card Operation Center
2경기대학교

Accredited

ABSTRACT

Based on the success model and Expectation Confirmation model of information system, the concept model of mobile bus payment App users' willingness to continue using is constructed by introducing function quality and interface design quality. A total of 264 valid questionnaires are obtained by issuing online questionnaires, and the model is tested by SmartPLS3.0 software The results show that users' perceptions of information quality, system quality and interface design quality will affect users' perceived usefulness and satisfaction through the scene, and then affect users' willingness to continue to use; Perceived functional quality has a significant impact on perceived usefulness, but has no significant impact on satisfaction. Perceived usefulness has a significant impact on user satisfaction.

Citation status

* References for papers published after 2022 are currently being built.