Research on the Continuous Use Intention of Mobile Bus Payment App from the Perspective of user Quality Perception (이용자 품질지각 관점에서 본 모바일 버스 결제 앱의 지속적 이용 의도에 관한 연구)

Shuo Li (이석); Cong-Ying Sun (손총영)

doi:10.9708/jksci.2022.27.09.217

Research on the Continuous Use Intention of Mobile Bus Payment App from the Perspective of user Quality Perception

Journal of The Korea Society of Computer and Information
Abbr : JKSCI
2022, 27(9), pp.217-224
DOI : 10.9708/jksci.2022.27.09.217
Publisher : The Korean Society Of Computer And Information
Research Area : Engineering > Computer Science
Received : August 2, 2022
Accepted : September 14, 2022
Published : September 30, 2022

Shuo Li ¹, Cong-Ying Sun ²

¹China Transport Telecommunications and Information Center, National Public Transportation Card Operation Center
²경기대학교

Accredited

ABSTRACT

Based on the success model and Expectation Confirmation model of information system, the concept model of mobile bus payment App users' willingness to continue using is constructed by introducing function quality and interface design quality. A total of 264 valid questionnaires are obtained by issuing online questionnaires, and the model is tested by SmartPLS3.0 software The results show that users' perceptions of information quality, system quality and interface design quality will affect users' perceived usefulness and satisfaction through the scene, and then affect users' willingness to continue to use; Perceived functional quality has a significant impact on perceived usefulness, but has no significant impact on satisfaction. Perceived usefulness has a significant impact on user satisfaction.

KEYWORDS

Mobile Bus Payment App, Continuous Use Intention, User Quality Perception, Perceived Usefulness, Satisfaction

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* References for papers published after 2023 are currently being built.

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KJCKorea
Journal Central

Journal of The Korea Society of Computer and Information 2023 KCI Impact Factor : 0.65

Research on the Continuous Use Intention of Mobile Bus Payment App from the Perspective of user Quality Perception

ABSTRACT

KEYWORDS

Citation status

* References for papers published after 2023 are currently being built.

Journal of The Korea Society of Computer and Information 2023 KCI Impact Factor : 0.65

Research on the Continuous Use Intention of Mobile Bus Payment App from the Perspective of user Quality Perception

ABSTRACT

KEYWORDS

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* References for papers published after 2023 are currently being built.