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Antecedents Affecting the Information Privacy Concerns in Personalized Recommendation Service of OTT

  • Journal of The Korea Society of Computer and Information
  • Abbr : JKSCI
  • 2024, 29(4), pp.161-175
  • DOI : 10.9708/jksci.2024.29.04.161
  • Publisher : The Korean Society Of Computer And Information
  • Research Area : Engineering > Computer Science
  • Received : March 8, 2024
  • Accepted : April 16, 2024
  • Published : April 30, 2024

Yujin Kim 1 Hyung-Seok Lee 1

1충북대학교

Accredited

ABSTRACT

In this paper, we examined the causes of privacy concern and related factors in personalized recommendation service of OTT. On the basis of the ‘Big Five Personality model,’ we established factors such as agreeableness, neuroticism, conscientiousness, extraversion, and openness to experience. Additionally, we established factors such as accuracy, diversity, and novelty of OTT recommendation’s services, and perceived transparency. we analyzed the relationship between privacy concern, service benefit, and intention to give personal information. Finally, we analyzed the mediating effect of service benefits on the relationship between privacy concern and intention to give personal information. The results of this study showed that (1) neuroticism, extraversion and openness to experience had the significant effects on privacy concerns, (2) perceived transparency had the significant effects on privacy concern, 3) privacy concern and service benefit had the significant effect on intention to give personal information, and (4) as a result of multi-group analysis towards low and high groups to verify the moderating effect by service benefits, a significant difference was observed between privacy concern and intention to give personal information. The findings of the study are expected to help the OTT firms’ understanding towards users’ privacy protection behaviors.

Citation status

* References for papers published after 2023 are currently being built.

This paper was written with support from the National Research Foundation of Korea.