@article{ART003187687},
author={Jinyoung Kim and Junghun Park and Suhyeon Yoo and Sangjun Han and Jiseong Son},
title={Service Analysis and Evaluation Framework for Quality Evaluation and Improvement of Science and Technology Information Services},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2025},
volume={30},
number={3},
pages={183-195}
TY - JOUR
AU - Jinyoung Kim
AU - Junghun Park
AU - Suhyeon Yoo
AU - Sangjun Han
AU - Jiseong Son
TI - Service Analysis and Evaluation Framework for Quality Evaluation and Improvement of Science and Technology Information Services
JO - Journal of The Korea Society of Computer and Information
PY - 2025
VL - 30
IS - 3
PB - The Korean Society Of Computer And Information
SP - 183
EP - 195
SN - 1598-849X
AB - This study proposes the ScienceON Service aNalysis Evaluation Framework (SNEF) model, designed to systematically evaluate the quality of the ScienceON service. The SNEF model utilizes a four-step process—Define, Select, Measure, and Make Decision—and incorporates the SNEF-Index, a quantitative metric, to assess service quality. Through the identification of Critical Success Factors (CSF) and Performance Measures (PM) across three perspectives—service/system, user, and content—the model provides a tailored evaluation that aligns with the specific needs of researchers.
By combining both qualitative and quantitative evaluation methods, SNEF enables data-driven decision-making to guide service improvements. The model’s comprehensive approach ensures that service quality can be accurately assessed, facilitating the identification of actionable insights for enhancement. Ultimately, SNEF supports the effective improvement of science and technology information services, contributing to the ongoing development of national R&D information services.
KW - Service Quality Evaluation;Science and Technology Information Service;Service Analysis and Evaluation Model;ScienceON Service aNalysis Evaluation Framework;Information Service Quality Metircs
DO -
UR -
ER -
Jinyoung Kim, Junghun Park, Suhyeon Yoo, Sangjun Han and Jiseong Son. (2025). Service Analysis and Evaluation Framework for Quality Evaluation and Improvement of Science and Technology Information Services. Journal of The Korea Society of Computer and Information, 30(3), 183-195.
Jinyoung Kim, Junghun Park, Suhyeon Yoo, Sangjun Han and Jiseong Son. 2025, "Service Analysis and Evaluation Framework for Quality Evaluation and Improvement of Science and Technology Information Services", Journal of The Korea Society of Computer and Information, vol.30, no.3 pp.183-195.
Jinyoung Kim, Junghun Park, Suhyeon Yoo, Sangjun Han, Jiseong Son "Service Analysis and Evaluation Framework for Quality Evaluation and Improvement of Science and Technology Information Services" Journal of The Korea Society of Computer and Information 30.3 pp.183-195 (2025) : 183.
Jinyoung Kim, Junghun Park, Suhyeon Yoo, Sangjun Han, Jiseong Son. Service Analysis and Evaluation Framework for Quality Evaluation and Improvement of Science and Technology Information Services. 2025; 30(3), 183-195.
Jinyoung Kim, Junghun Park, Suhyeon Yoo, Sangjun Han and Jiseong Son. "Service Analysis and Evaluation Framework for Quality Evaluation and Improvement of Science and Technology Information Services" Journal of The Korea Society of Computer and Information 30, no.3 (2025) : 183-195.
Jinyoung Kim; Junghun Park; Suhyeon Yoo; Sangjun Han; Jiseong Son. Service Analysis and Evaluation Framework for Quality Evaluation and Improvement of Science and Technology Information Services. Journal of The Korea Society of Computer and Information, 30(3), 183-195.
Jinyoung Kim; Junghun Park; Suhyeon Yoo; Sangjun Han; Jiseong Son. Service Analysis and Evaluation Framework for Quality Evaluation and Improvement of Science and Technology Information Services. Journal of The Korea Society of Computer and Information. 2025; 30(3) 183-195.
Jinyoung Kim, Junghun Park, Suhyeon Yoo, Sangjun Han, Jiseong Son. Service Analysis and Evaluation Framework for Quality Evaluation and Improvement of Science and Technology Information Services. 2025; 30(3), 183-195.
Jinyoung Kim, Junghun Park, Suhyeon Yoo, Sangjun Han and Jiseong Son. "Service Analysis and Evaluation Framework for Quality Evaluation and Improvement of Science and Technology Information Services" Journal of The Korea Society of Computer and Information 30, no.3 (2025) : 183-195.
