@article{ART003228321},
author={Yujin Kim and Hyung-Seok Lee},
title={Antecedents and Consequences of Technostress in Generative AI: Focused on ChatGPT Users},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2025},
volume={30},
number={7},
pages={147-157}
TY - JOUR
AU - Yujin Kim
AU - Hyung-Seok Lee
TI - Antecedents and Consequences of Technostress in Generative AI: Focused on ChatGPT Users
JO - Journal of The Korea Society of Computer and Information
PY - 2025
VL - 30
IS - 7
PB - The Korean Society Of Computer And Information
SP - 147
EP - 157
SN - 1598-849X
AB - This study aims to examine the impact of technostress on continuous intention to use and work productivity in the context of ChatGPT, a representative service of generative AI. Six factors were identified as antecedents of technostress: IT mindfulness, digital literacy, privacy concerns, information reliability, customer service reliability, and web technology reliability. The findings indicate that digital literacy, privacy concerns, information reliability, and web technology reliability significantly affect technostress, whereas IT mindfulness and customer service reliability do not. Additionally, technostress has a significant positive effect on both continuous intention to use and work productivity. These results offer valuable implications for generative AI service providers, enabling them to better comprehend users’ technostress and sustained usage behavior, and to refine their strategic approaches accordingly.
KW - Generative AI;ChatGPT;IT mindfulness;Digital literacy;Continuous intention to use;Work productivity
DO -
UR -
ER -
Yujin Kim and Hyung-Seok Lee. (2025). Antecedents and Consequences of Technostress in Generative AI: Focused on ChatGPT Users. Journal of The Korea Society of Computer and Information, 30(7), 147-157.
Yujin Kim and Hyung-Seok Lee. 2025, "Antecedents and Consequences of Technostress in Generative AI: Focused on ChatGPT Users", Journal of The Korea Society of Computer and Information, vol.30, no.7 pp.147-157.
Yujin Kim, Hyung-Seok Lee "Antecedents and Consequences of Technostress in Generative AI: Focused on ChatGPT Users" Journal of The Korea Society of Computer and Information 30.7 pp.147-157 (2025) : 147.
Yujin Kim, Hyung-Seok Lee. Antecedents and Consequences of Technostress in Generative AI: Focused on ChatGPT Users. 2025; 30(7), 147-157.
Yujin Kim and Hyung-Seok Lee. "Antecedents and Consequences of Technostress in Generative AI: Focused on ChatGPT Users" Journal of The Korea Society of Computer and Information 30, no.7 (2025) : 147-157.
Yujin Kim; Hyung-Seok Lee. Antecedents and Consequences of Technostress in Generative AI: Focused on ChatGPT Users. Journal of The Korea Society of Computer and Information, 30(7), 147-157.
Yujin Kim; Hyung-Seok Lee. Antecedents and Consequences of Technostress in Generative AI: Focused on ChatGPT Users. Journal of The Korea Society of Computer and Information. 2025; 30(7) 147-157.
Yujin Kim, Hyung-Seok Lee. Antecedents and Consequences of Technostress in Generative AI: Focused on ChatGPT Users. 2025; 30(7), 147-157.
Yujin Kim and Hyung-Seok Lee. "Antecedents and Consequences of Technostress in Generative AI: Focused on ChatGPT Users" Journal of The Korea Society of Computer and Information 30, no.7 (2025) : 147-157.
