@article{ART003300303},
author={Shuo Sun and Qiling Deng and Ziyang Liu},
title={The configurational role of electronic word-of-mouth in ESG performance: An empirical study based on multi-dimensional analysis},
journal={Journal of The Korea Society of Computer and Information},
issn={1598-849X},
year={2026},
volume={31},
number={1},
pages={303-316}
TY - JOUR
AU - Shuo Sun
AU - Qiling Deng
AU - Ziyang Liu
TI - The configurational role of electronic word-of-mouth in ESG performance: An empirical study based on multi-dimensional analysis
JO - Journal of The Korea Society of Computer and Information
PY - 2026
VL - 31
IS - 1
PB - The Korean Society Of Computer And Information
SP - 303
EP - 316
SN - 1598-849X
AB - With the increasing emphasis on social responsibility and sustainable development, the role of electronic word-of-mouth (eWOM) in promoting corporate ESG performance has gradually attracted attention. Based on a multidimensional analysis framework, this study explores the configurational impact of eWOM on corporate environmental, social and governance (ESG) performance. Through empirical analysis of data from different companies, the study found that the diversity and interactivity of eWOM played a key role in improving corporate ESG performance. In addition, the study revealed the impact path of information dissemination mechanisms on social media platforms on the implementation of corporate ESG strategies. This study not only provides a new perspective for understanding the application of eWOM in corporate social responsibility, but also provides management suggestions for relevant companies and policymakers to improve their performance in sustainable development.
KW - electronic word-of-mouth (eWOM);ESG;fuzzy-set qualitative comparative analysis (fsQCA);;diffusion metrics;sustainability
DO -
UR -
ER -
Shuo Sun, Qiling Deng and Ziyang Liu. (2026). The configurational role of electronic word-of-mouth in ESG performance: An empirical study based on multi-dimensional analysis. Journal of The Korea Society of Computer and Information, 31(1), 303-316.
Shuo Sun, Qiling Deng and Ziyang Liu. 2026, "The configurational role of electronic word-of-mouth in ESG performance: An empirical study based on multi-dimensional analysis", Journal of The Korea Society of Computer and Information, vol.31, no.1 pp.303-316.
Shuo Sun, Qiling Deng, Ziyang Liu "The configurational role of electronic word-of-mouth in ESG performance: An empirical study based on multi-dimensional analysis" Journal of The Korea Society of Computer and Information 31.1 pp.303-316 (2026) : 303.
Shuo Sun, Qiling Deng, Ziyang Liu. The configurational role of electronic word-of-mouth in ESG performance: An empirical study based on multi-dimensional analysis. 2026; 31(1), 303-316.
Shuo Sun, Qiling Deng and Ziyang Liu. "The configurational role of electronic word-of-mouth in ESG performance: An empirical study based on multi-dimensional analysis" Journal of The Korea Society of Computer and Information 31, no.1 (2026) : 303-316.
Shuo Sun; Qiling Deng; Ziyang Liu. The configurational role of electronic word-of-mouth in ESG performance: An empirical study based on multi-dimensional analysis. Journal of The Korea Society of Computer and Information, 31(1), 303-316.
Shuo Sun; Qiling Deng; Ziyang Liu. The configurational role of electronic word-of-mouth in ESG performance: An empirical study based on multi-dimensional analysis. Journal of The Korea Society of Computer and Information. 2026; 31(1) 303-316.
Shuo Sun, Qiling Deng, Ziyang Liu. The configurational role of electronic word-of-mouth in ESG performance: An empirical study based on multi-dimensional analysis. 2026; 31(1), 303-316.
Shuo Sun, Qiling Deng and Ziyang Liu. "The configurational role of electronic word-of-mouth in ESG performance: An empirical study based on multi-dimensional analysis" Journal of The Korea Society of Computer and Information 31, no.1 (2026) : 303-316.
