Relationship between satisfaction of dental service, value quality, and reuse intention (치과 임플란트 환자의 의료서비스 질 만족과 가치만족, 재이용의사의 관계에 관한 연구)

전지현; Hee-Hong Min (민희홍); Young-Suk Kim (김영숙)

doi:10.13065/jksdh.2014.14.05.765

Relationship between satisfaction of dental service, value quality, and reuse intention

Journal of Korean society of Dental Hygiene
Abbr : J Korean Soc Dent Hyg
2014, 14(5), pp.765-773
DOI : 10.13065/jksdh.2014.14.05.765
Publisher : Korean Society of Dental Hygiene
Research Area : Medicine and Pharmacy > Dentistry

전지현 ¹, Hee-Hong Min ², Young-Suk Kim ³

¹충남대학교 보건대학원
²대전보건대학교
³영동대학교

Accredited

ABSTRACT

Objectives : The objective of study is to investigate the relationship between the satisfaction of dental service, value quality, and reuse intention among dental implant patients. Methods : A self-reported questionnaire was filled out by 316 dental implant patients in 4 dental clinics in Daejeon from December, 2013 to March, 2014. Results : The average of dental service satisfaction was 4.14(SD=.562). The average of value satisfaction was 3.88(SD=.648), and that of reuse intention was 3.98(SD=.662). The tangibility was defined as the influence of the quality of medical service on the value satisfaction(t=4.042, p<0.001) and the confidence(t=2.997, p<0.01). The influence of the service value on the intention to reuse was 0.486(t=10.796, p<.001) of path coefficient. Conclusions : The quality of medical service is decided by the value satisfaction and the intention to reuse including the value satisfaction.

KEYWORDS

The quality of medical service is decided by the value satisfaction and the intention to reuse including the value satisfaction.

Citation status

* References for papers published after 2023 are currently being built.

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Journal of Korean society of Dental Hygiene 2023 KCI Impact Factor : 0.8

Relationship between satisfaction of dental service, value quality, and reuse intention

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Citation status

* References for papers published after 2023 are currently being built.

Journal of Korean society of Dental Hygiene 2023 KCI Impact Factor : 0.8

Relationship between satisfaction of dental service, value quality, and reuse intention

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* References for papers published after 2023 are currently being built.